Shakia Walker
Franklin,TN
Summary
Multifaceted individual with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
08.2021 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Counted, verified and handled bank deposits and armored car transactions.
Store Operations Manager
Culver's Of Franklin
09.2016 - 08.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Health Sciences
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Centennial High School
Franklin, TNSkills
- Project Management
- Performance Evaluation
- Recruitment
- Interpersonal Communication
- Product Sales
- Quality Control
- Cash Handling and Management
- Attention to Detail
Timeline
Lead Customer Service Representative
Fifth Third Bank
08.2021 - Current
Store Operations Manager
Culver's Of Franklin
09.2016 - 08.2021
Health Sciences
Western Kentucky University
High School Diploma -
Centennial High School
Similar Profiles
Imani DardenImani Darden
Personal Banker I at Fifth Third BankPersonal Banker I at Fifth Third Bank
Kayla FrazierKayla Frazier
CSR at Fifth Third BankCSR at Fifth Third Bank
Jasmine BrysonJasmine Bryson
Credit Bureau Specialist at Fifth Third BankCredit Bureau Specialist at Fifth Third Bank
Rosa GarciaRosa Garcia
Retail Help Specialist at Fifth Third BankRetail Help Specialist at Fifth Third Bank
William WalkerWilliam Walker
Student Orientation Assistant at Middle Tennessee State UniversityStudent Orientation Assistant at Middle Tennessee State University