Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MAHMUT HOSHAN

Los Angeles,CA

Summary

Results-driven professional with expertise in analytical thinking and creative problem-solving. Proven ability to deliver impactful solutions in dynamic environments. Committed to continuous learning and innovation to enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Lead Customer Service Representative

United Pacific
Los Angeles, CA
08.2019 - 08.2023
  • Assisted over 600 customers daily, driving $10K–$15K in daily sales for fuel and convenience stores.
  • Managed inventory replenishment, cash handling, and delivery coordination to optimize daily operations.
  • Monitored store cleanliness and safety standards, ensuring compliance with company and state regulations.
  • Resolved over 10 customer inquiries and complaints per hour by providing prompt service.
  • Coordinated communication between store management, fuel suppliers, and maintenance teams to ensure seamless service.
  • Generated and reviewed financial and operational reports, overseeing 200+ transactions for cash drawer accuracy.

Systems Operation Specialist

MyMarkit
Los Angeles, CA
01.2020 - 07.2021
  • Standardized operational processes for customer service, vendor relations, product authentication, marketing, and delivery.
  • Led daily operations to ensure effective client support, luxury item verification, and vendor coordination.
  • Streamlined workflows for shipping, inventory control, authentication, and partner management of 1,000+ luxury items.
  • Executed targeted marketing initiatives to enhance brand growth in a competitive resale market.
  • Produced detailed operational and financial KPI reports to guide strategic planning and inform investors.
  • Supported decision-making on technology partnerships, shipping platforms, and product development for improved efficiency.

Undergraduate Researcher

Turkish Aerospace Industries
Ankara, Turkey
09.2015 - 06.2016
  • Designed and executed scheduling project for heat treatment and forming center structured as Flexible Flow Shop.
  • Modeled system with one heat treatment furnace in Stage 1 and three parallel bending machines in Stage 2.
    Identified production imbalance causing job accumulation in the freezer, leading to quality issues from wait times of over seven days.
  • Developed optimization model in GAMS, identifying infeasibility due to system constraints.
  • Created customized heuristic algorithm to manage job scheduling, maintaining freezer wait times below seven days.
  • Translated algorithm into a user-friendly decision support tool using Excel macros, enhancing operational implementation and performance monitoring.

Production Planning Intern

Aselsan
Ankara, Turkey
08.2015 - 09.2015
  • Supported Electronic Manufacturing Department in lean production initiative to optimize efficiency.
  • Applied Lean Manufacturing principles and time study techniques to enhance production flow time.
  • Conducted comprehensive-time study analyses using stopwatch and video methods for process documentation.
    Identified process inefficiencies and proposed actionable improvements to standardize workflow.
  • Delivered final presentation to national and international engineers, summarizing findings and recommended optimizations.
  • Utilized tools such as Excel, process mapping, and video analysis for continuous improvement efforts.

Industrial Engineering Intern

Turkish Airlines
Istanbul, Turkey
06.2015 - 07.2015
  • Assisted simulator engineers in guiding technicians for effective simulator maintenance.
  • Ensured efficient pilot assignments to simulators, enhancing training session optimization.
  • Managed communication flow between engineers and technicians, ensuring timely resolution of simulator-related issues.
  • Performed daily inspections to document maintenance and repairs executed by technicians.

Manufacturing Engineering Intern

Arcelik
Istanbul, Turkey
08.2014 - 09.2014
  • Oversaw manufacturing phases of LCD television production in the Production Department.
  • Monitored Backlight Module System for new front panel project.
  • Performed time studies on digital typesetting machines to analyze and improve efficiency.
  • Identified causes of underproduction to enhance overall productivity.

Intern

Pegasus Airlines
Istanbul, Turkey
08.2013 - 09.2013
  • Coordinated with international and domestic airports to ensure timely, secure flight operations.
  • Monitored daily operations, identifying potential issues and implementing proactive solutions.
  • Supported Ground Operations, Guest Control Center, and Business Development teams for seamless workflows.
  • Analyzed costs, revenues, and expenses to derive insights for optimizing company profitability.

Intern

Pegasus Airlines
Istanbul, Turkey
01.2013 - 02.2013
  • Supported Ground Operations and Excess and Lost Baggage teams in daily tasks.
  • Compiled and analyzed periodic reports on excess baggage and tracking system data.
  • Addressed guest complaints about lost or damaged baggage, ensuring prompt resolutions.
  • Conducted research on luggage statistics to improve tracking and recovery processes.
  • Gained insights into balancing company goals with high guest satisfaction levels.

Education

Certificate - English Language As A Second Or Foreign Language

Kaplan International College Empire State Building
New York, NY
06-2018

Bachelor of Science - Industrial Engineering

Izmir University of Economics
Izmir, Turkey
06-2016

High School Diploma - Mathematics And Science Studies

Malatya Science High School
Malatya, Turkey
06-2011

Skills

  • Customer service
  • Team leadership
  • Process improvement
  • Communication skills
  • Time management
  • Data management
  • Continuous improvement
  • MS Office applications
  • Teamwork and collaboration
  • Emotional intelligence
  • Project management
  • Business development
  • Cultural sensitivity

Languages

English
Full Professional
Turkish
Native/ Bilingual

Timeline

Systems Operation Specialist

MyMarkit
01.2020 - 07.2021

Lead Customer Service Representative

United Pacific
08.2019 - 08.2023

Undergraduate Researcher

Turkish Aerospace Industries
09.2015 - 06.2016

Production Planning Intern

Aselsan
08.2015 - 09.2015

Industrial Engineering Intern

Turkish Airlines
06.2015 - 07.2015

Manufacturing Engineering Intern

Arcelik
08.2014 - 09.2014

Intern

Pegasus Airlines
08.2013 - 09.2013

Intern

Pegasus Airlines
01.2013 - 02.2013

Certificate - English Language As A Second Or Foreign Language

Kaplan International College Empire State Building

Bachelor of Science - Industrial Engineering

Izmir University of Economics

High School Diploma - Mathematics And Science Studies

Malatya Science High School

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MAHMUT HOSHAN