Summary
Skills
Work History
Education
Generic

Shakiah pollard

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Sitel, excelling in effective communication and group leadership. Successfully reduced response times through optimized workflows and CRM utilization. Renowned for building strong client relationships and mentoring teams, fostering a collaborative environment that enhances performance and drives customer loyalty.

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships

Work History

Coach

Sitel
Las Vegas, NV
10.2018 - 09.2025
  • Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
  • Trained new team members on customer service protocols and company policies to enhance team performance.
  • Led initiatives to reduce response times by optimizing workflows and utilizing CRM software effectively.
  • Mentored junior representatives, fostering a collaborative environment focused on professional growth and development.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Travel Consultant

Telus International
Las Vegas, NV
06.2024 - 03.2025
  • Assisted clients in planning travel itineraries and booking accommodations.
  • Researched destinations and provided relevant information to enhance client experiences.
  • Coordinated travel arrangements, including flights, hotels, and transportation services.
  • Responded promptly to customer inquiries via phone and email regarding travel options.
  • Utilized booking systems to manage reservations and ensure accuracy in documentation.
  • Built strong relationships with clients through exceptional communication and personalized service.

Produce Team Lead

99 Cents Only
Las Vegas, NV
06.2013 - 09.2018
  • Led produce team to ensure optimal product quality and freshness.
  • Trained team members on safety protocols and best practices for handling produce.
  • Streamlined inventory management processes to reduce waste and improve efficiency.
  • Coordinated daily operations, prioritizing tasks based on store demands and schedules.

Education

High School Diploma -

La Marque Highschool
La Marque, TX

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Shakiah pollard