Shakiba Omerzai
CHEEKTOWAGA,NY
Summary
Excellent customer service with a dynamic and results-oriented approach. Surpass practice objectives and patient satisfaction on a regular basis, constantly developing new ways to improve the patient experience. Aspiring and eager to accept new challenges in my future position as a dental hygienist.
Overview
5
5
years of professional experience
Work History
Customer service representative
Bank of America
01.2019 - 01.2020
- Identified and assessed customers' needs to ensure satisfaction
- Built long-term relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid, and complete information using the appropriate methods/tools
- Handled customer complaints, provided appropriate solutions and alternatives within time limits, and followed up to ensure resolution.
Teacher
Sugarloaf Montessori
01.2015 - 01.2018
- Capable of assessing situations to develop and implement problem-solving strategies
- Created individualized programs to help students attain specific objectives, while motivating and supervising student participation
- Maintained complete responsibility for the organization, teaching, and projects of self-contained Montessori classroom
- Evaluated each student's progress and adjusted strategies accordingly
- Implemented a positive discipline plan, which promoted student responsibility, problem-solving skills, and student accountability
- Helped customers with complaints and questions, gave customers information about products and services.
Education
AMS Certification Early childhood education -
American Montessori Society (AMS)
Smyrna, GAAssociate of Arts Dental Hygiene -
Community College of Suny Erie
Williamsville, New York12.2024
Associate of Arts - Administer of Local Infiltration Anesthesia
Suny Erie Community College
06.2024
Skills
- Dental software applications
- Perio Root Debridement
- Obtaining health history
- Obtaining vital signs
- Comprehensive patient education
- Soft tissue and Pain management
- Comprehensive perio charting
- EIOE and dental coding
- Digital x-rays (both PSP and Sensors)
- Preventive services (application of fluoride and sealants)
Timeline
Customer service representative
Bank of America
01.2019 - 01.2020
Teacher
Sugarloaf Montessori
01.2015 - 01.2018
AMS Certification Early childhood education -
American Montessori Society (AMS)
Associate of Arts Dental Hygiene -
Community College of Suny Erie
Associate of Arts - Administer of Local Infiltration Anesthesia
Suny Erie Community College
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