Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakiera Brown

Jacksonville,FL

Summary

Successful with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Wyndam Lakes
03.2021 - 09.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Patient Care Specialist

CVS Caremark Specialty Pharmacy
08.2021 - 04.2022

Maintained confidentiality of patient data and condition to safeguard health information.

  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Monitored ongoing care and proactively corrected problems.
  • Connected patients with available community and charitable resources.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.

Certified Nursing Assistant

Rosecastle at Deerwod
02.2020 - 12.2021
  • Monitored patients' conditions and reported problems to nursing staff
  • Handled non-medical patient care activities, including laundry and meal assistance
  • Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
  • Avoided treatment errors, carefully checking personal details and medication information
  • Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.

Cashier

Publix
09.2017 - 02.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped over 60 customers per day complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Science - Nursing

Florida State College At Jacksonville
Jacksonville, FL
08.2023

Associate of Arts - Nursing

Florida State College At Jacksonville
12.2020

Skills

  • Customer Care
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Output Monitoring and Reporting
  • Vital Signs Collection
  • Team-Building Exercises
  • Database Search and Data Entry Skills
  • Documenting and Recording Information

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Patient Care Specialist

CVS Caremark Specialty Pharmacy
08.2021 - 04.2022

Certified Nursing Assistant

Wyndam Lakes
03.2021 - 09.2022

Certified Nursing Assistant

Rosecastle at Deerwod
02.2020 - 12.2021

Cashier

Publix
09.2017 - 02.2019

Associate of Science - Nursing

Florida State College At Jacksonville

Associate of Arts - Nursing

Florida State College At Jacksonville
Shakiera Brown