Hannah Romero
Ontario,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Citrus Nursing Center
Fontana, CA
09.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Problem Solver
Masonhub
02.2022 - Current
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Warehouse Lead
Steven Madden
04.2020 - 05.2021
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Followed verbal and written instructions to properly move and ship products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
Decant Team Member
Amazon
12.2019 - 04.2020
- Quickly and properly wrapped and boxed big and small items, maintaining uniformity to meet fulfillment targets.
- Maintained safety and efficiency while loading over 70 pounds of many products into packaging equipment.
- Documented order updates by inputting data into the system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Team Lead
Wienerschnitzel
03.2019 - 10.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Education
High School Diploma -
Chino High School
Chino, CA05.2019
Skills
- Team Goals
- Knowledge Base
- Material Handling
- Strategic Problem-Solving
- Closing Procedures
- Customer Inquiries
- Workflow Software
- Customer Experience
- Performance Goals
- Problem Identification
- Information Updates
- Inventory Records
- Microsoft Office
- Electronic Systems
- Customer Care
- Complex Problem Resolution
- Conveyor Systems
- Inventory Control Processes
- Safety Protocols
- Pallet Jack Operation
- POS Systems and Ordering Platforms
- Maintaining Clean Work Areas
- Production Efficiency
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Compassionate
- Alzheimer's and Dementia Care
- Bedside manner
- Vital signs monitoring
- Recording vital signs
- Patient-focused care
- Transfer Techniques
- Inpatient Care
Certification
Certified nursing assistant certification
Timeline
Certified Nursing Assistant
Citrus Nursing Center
09.2023 - Current
Problem Solver
Masonhub
02.2022 - Current
Warehouse Lead
Steven Madden
04.2020 - 05.2021
Decant Team Member
Amazon
12.2019 - 04.2020
Team Lead
Wienerschnitzel
03.2019 - 10.2019
High School Diploma -
Chino High School