Shakieta Whittaker
Tolleson,AZ
Summary
Dynamic Store Manager with a proven track record at Dollar Tree Stores, and more excelling in customer service and inventory management. Skilled in training and mentoring teams, I implemented promotional campaigns that significantly boosted sales. Adept at fostering a collaborative environment, I prioritize problem-solving and strategic planning to enhance store performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
Rainbow Clothing Store
Phoenix
2025 - 01.2026
- Oversaw daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored new staff on sales techniques and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
Store Manager
Dollar Tree Stores
Glendale, AZ
08.2024 - 08.2025
- Developed promotional campaigns to increase foot traffic and boost sales performance.
- Managed scheduling of staff to align with peak shopping hours for improved service efficiency.
- Conducted regular audits of stock levels, reducing discrepancies through effective inventory control measures.
- Fostered a positive team environment, encouraging collaboration to achieve store goals and objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Leader
Frys Food Stores
Laveen, AZ
12.2021 - 08.2024
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Supported inventory management, helping track stock levels and order placements.
- Trained new team members on operational processes and customer interaction standards.
- Collaborated with leadership to implement promotional strategies, enhancing customer engagement.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Led initiatives for merchandising displays, optimizing layout for increased visibility and sales effectiveness.
- Recruited and hired talented individuals bringing depth and experience to organization.
Store Manager
Dollar General
Minneapolis, MN/ Phoenix, Az
11.2019 - 12.2021
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
No Degree - Design
University of Phoenix
Tempe, AZSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Operations management
- Policies and procedures
- Loss prevention
- Strategic planning
- Delegating work
Certification
Security and loss prevention
Timeline
Store Manager
Dollar Tree Stores
08.2024 - 08.2025
Assistant Store Leader
Frys Food Stores
12.2021 - 08.2024
Store Manager
Dollar General
11.2019 - 12.2021
Store Manager
Rainbow Clothing Store
2025 - 01.2026
No Degree - Design
University of Phoenix