Shakil Mustafa
Wooodbridge,VA
Summary
Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.
Overview
23
23
years of professional experience
Work History
Collection Specialist
PenFed
07.2001 - 10.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate - Graphic Arts
Graphic Collage
Lahore Pakistan 03.1994
Skills
Worked as Teller, member service representative, lien release specialist, mortgage representative, fraud specialist and collection specialist
Timeline
Collection Specialist
PenFed
07.2001 - 10.2024
Associate - Graphic Arts
Graphic Collage
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