SHAKILA ISSA
Dallas,Texas
Summary
Compassionate and detail-oriented nursing student with over six years of professional experience spanning healthcare, data analytics, aviation, and customer service. Currently a BSN candidate at Texas Woman's University, exhibiting a unique blend of crisis management skills—honed as a Flight Attendant—and analytical precision developed as a Data Analyst. Dedicated to enhancing patient outcomes in high-acuity environments. Proven ability to remain composed in high-stress clinical situations, including the ICU and ER, with a focus on patient safety, data-driven monitoring, and empathetic communication.
Overview
4
4
Languages
1
1
Certification
4
4
years of professional experience
Work History
ICU Patient Care Technician
Methodist Dallas Medical Center
2026.06 - Current
- Delivered compassionate patient care, assisting with daily living activities to enhance comfort and well-being.
- Executed infection control protocols, increasing compliance rates to maintain a safe ICU environment.
- Collaborated with healthcare teams to develop and implement individual care plans, enhancing patient outcomes.
- Implemented infection control protocols, improving compliance rates within the ICU environment.
- Monitored vital signs of 10+ unstable patients to enable timely interventions in life-threatening situations.
MICU Student Nurse Technician
Baylor University Medical Center (BUMC)
2025.12 - Current
- Monitored and analyzed vital signs of unstable patients, promptly reporting deviations to RN to facilitate timely interventions.
- Executed protocols for specimen collection (blood, urine, stool), effectively minimizing risks of CAUTI/CLABSI.
- Line Integrity: Safely turned and repositioned sedated patients, ensuring the security of ventilators and arterial lines.
- Post-Mortem Care: Conducted final care with dignity and provided immediate emotional support to grieving families.
- Assisted in meeting needs of 20+ residents in long-term care, enhancing overall patient comfort and care.
Substance Abuse Care Advocate
BayMark Health Services
2023.09 - 2026.05
- Compassionate Care: Supported patients during recovery conversations, fostering trust through empathy and therapeutic communication.
- Integrity: Ensured confidentiality of patient records, upholding HIPAA regulations and hospital ethics with unwavering commitment.
- Facilitated patient access to treatment plans and support resources.
- Coordinated care initiatives to enhance patient engagement and outcomes.
- Developed educational materials for patients regarding medication management.
- Facilitated patient intake and assessment processes to ensure timely access to care.
Data Analyst
Gainwell Technologies
2024.06 - 2025.02
- Analyzed complex data sets across 4+ platforms to identify trends, enhancing client service efficiency.
- Facilitated team meetings to translate data findings into actionable clinical or service improvements.
- Facilitated team meetings to translate data findings into actionable improvements in clinical services.
Flight Attendant
American Airlines
2022.12 - 2023.11
- Ensured 100% compliance with FAA safety regulations and conducted thorough aircraft safety checks to uphold passenger safety.
- Applied conflict resolution tactics to effectively de-escalate high-stress situations, enhancing passenger comfort and safety in confined environments.
- Delivered exceptional in-flight service to enhance passenger experience and satisfaction.
- Managed cabin safety protocols, ensuring compliance with FAA regulations and company standards.
- Assisted passengers with special needs, providing personalized support throughout flights.
Education
Bachelor of Science - Nursing (BSN)
Texas Woman's University
Denton, TX12.2026
Associate Degree - Arts
Tarrant County College District
Fort Worth, TX01.2020
Skills
- Anticipatory Support: Learning to "read the room" and having the right supplies ready (eg, a crash cart or intubation tray) before the nurse even asks
- Crisis Composure: Staying calm and follows directions precisely during "Codes" or rapid responses
- Empathetic Communication: Communicating with non-verbal patients (using whiteboards or eye-blink cues) and providing a calming presence for anxious family members
- Situational Awareness: Recognizing "alarm fatigue" and ensuring every monitor alert is addressed or escalated immediately
- Advanced Vital Sign Literacy: The ability to not just record numbers, but to recognize and immediately report subtle trends (eg, a creeping heart rate or a steady drop in O2 saturation) before a crisis occurs
- Compassionate Communication: The ability to provide emotional support to stressed families and use alternative communication methods (boards, gestures) for intubated patients
Certification
BLS CPR Certified: American Heart Association (Exp. 2027), NIHSS Stroke Scale Certification: Apex Innovations, Certified Scrum Master (CSM): Scrum Alliance, NIHSS Stroke Certification: Apex Innovations (Proficient in Neuro ICU protocols), Certified Scrum Master (CSM): Specialized in process improvement and team collaboration
LANGUAGES
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
ICU Patient Care Technician
Methodist Dallas Medical Center
2026.06 - Current
MICU Student Nurse Technician
Baylor University Medical Center (BUMC)
2025.12 - Current
Data Analyst
Gainwell Technologies
2024.06 - 2025.02
Substance Abuse Care Advocate
BayMark Health Services
2023.09 - 2026.05
Flight Attendant
American Airlines
2022.12 - 2023.11
Associate Degree - Arts
Tarrant County College District
Bachelor of Science - Nursing (BSN)
Texas Woman's University
CLINICAL ROTATIONS
Methodist Dallas Medical Center – Dallas, TX
Student Nurse | Spring 2026 Semester| Approx. 50 Clinical Hours
Surgical ICU
- Provided direct patient care to critically ill patients recovering from major surgeries, including post-operative monitoring and pain management.
- Assisted in the administration of medications and monitored vital signs, including blood pressure, oxygen saturation, and heart rate.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
Neuro ICU
- Observed and assisted in the care of patients with neurological conditions, including stroke and traumatic brain injuries.
- Monitored intracranial pressure and performed neurological assessments under RN supervision.
- Supported patients and families with education on recovery processes and coping strategies.
Emergency Room (ER)
- Assisted in triaging patients and providing immediate care for acute medical emergencies.
- Observed and participated in the stabilization of patients with trauma, cardiac arrest, and respiratory distress.
- Practiced rapid decision-making and critical thinking in a fast-paced environment.
Baylor Scott & White Health – Grapevine, TX
Student Nurse | Spring 2025 Semester | Approx. 50 Clinical Hours
Medical-Surgical / Orthopedic Unit (4400, 1300)
- Delivered direct patient care under RN supervision to adults recovering from surgery and managing chronic conditions.
- Performed comprehensive patient assessments, administered oral and IV medications, and maintained accurate documentation in Epic.
- Provided post-operative education on mobility, pain management, and discharge instructions.
Telemetry Unit (3400)
- Monitored cardiac rhythms and vital signs for patients with cardiovascular and respiratory disorders.
- Recognized early signs of deterioration and promptly communicated findings to the clinical instructor and RN preceptor.
- Assisted in implementing individualized nursing interventions and evaluating patient outcomes.