Shakila Saunders
Richmond,VA
Summary
Accomplished professional with a proven track record in emergency preparedness and crisis management, honed at the City of Richmond. Expert in operational efficiency and public safety, demonstrating exceptional problem-solving abilities and teamwork. Achieved significant improvements in response prioritization and safety measures, ensuring swift, accurate support in high-stress environments.
Overview
14
14
years of professional experience
Work History
Department of Emergency Communication
City Of Richmond
02.2022 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Deputy Sheriff
City Of RIchmond
02.2019 - 04.2021
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Maintained structure and security during court proceedings.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2010 - 12.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Henrico High School
05.2001 -
Skills
- Operational Efficiency
- Emergency Preparedness
- Public Safety
- Crisis Management
- First Aid Training
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Self Motivation
- Decision-Making
- Active Listening
Timeline
Department of Emergency Communication
City Of Richmond
02.2022 - Current
Deputy Sheriff
City Of RIchmond
02.2019 - 04.2021
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2010 - 12.2017
High School Diploma -
Henrico High School
05.2001 -
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