SHAKINA KELLEY
Florence,AL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Vocational Rehabilitation Counselor
Alabama Department Of Rehabilitation Services
05.2024 - Current
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Evaluated diagnostic data to determine eligibility and needed services.
- Mobilized case management system to document service delivery and case progress.
- Assisted clients in exploring career options and vocational goals.
- Managed caseload with over 100 clients
- Worked with community providers to help clients become employed, leading to over 10 cases closed successfully within seven months
Access Specialist I
Lifepoint Health
10.2022 - Current
- Establish relationships and work collaboratively with providers, facilities, clinical staff, and patients to expedite timely and appropriate access for patients at receiving facilities
- Take calls from referring physicians seeking to transfer a patient for admission, while obtaining pertinent information from referring physician for the receiving physician to assist with acceptance and placement
- Facilitate nurse-to-nurse report to ensure continuity of care while entering complete, real-time information regarding each transfer including the names of the referring and receiving facilities and physicians, patient demographics, clinical information, and bed assignments
- Data collection
- Manage and analyze data to determine patient needs for transfers
- Arrange patient transportation between facilities
- Remain compliant with facilities policies, confidentiality agreements, HIPPA regulations, etc.
- Manage 30 cases per day, incoming calls, medical transports, etc.
- Maintain quality score of over 90%
Practicum Counselor
Health Connect America
08.2022 - 05.2023
- Facilitated individual and group counseling sessions, crisis interventions, professional consultations, and outreach
- Analyzed behaviors that lead to challenges for further development
- Managed and analyzed data to form strategies for behavior modification for client treatment
- Data collection
- Research
- Provided psychological assessments, intakes and appropriate referrals under supervision according to HCA policies, American Counseling Association, and CACREP standards
- Remained compliant with facilities policies, confidentiality agreements, HIPPA regulations, etc
- Worked with supervisor and therapists to develop acceptable level of competence in individual and small group counseling according to the American Counseling Association and CACREP standards
- Managed and analyzed data to form strategies for behavioral modification and successful client treatment
Remote Senior Advisor
Apple, Inc.
06.2016 - 03.2023
- Advised customers on products and services for purposes of troubleshooting
- Collecting of data using Core data base and knowledge-based tools
- Navigated and calibrated iOS, iPadOS, and WatchOS, on Apple products
- Processed agreement adjustments for AppleCare+ using SAP
- Assisted customers with Apple services incl
- Apple Pay, Apple Cash, Apple Card, and iTunes billing
- Identify challenges that produce lack of motivation or turnover for development
- Identify trends in complex data to form strategies to overcome customer issues in a timely manner
- Met monthly metric goals
Internship Counselor
Region IV
01.2022 - 05.2022
- Facilitated individual and group counseling sessions, crisis interventions, professional consultations, and outreach
- Remained compliant with facilities policies, confidentiality agreements, HIPPA regulations, etc
- Collecting data
Substitute Teacher
Itawamba County Schools
02.2013 - 05.2017
- Performed instructional classroom management, while assisting with attendance, explaining homework and class assignments, and maintaining classroom cleanliness in accordance with school policies
- Documented all completed daily work
Customer Care Representative
N.E.W.
02.2010 - 01.2016
- Provided technical support to DirecTV clients and technicians, while updating account details as needed
- Assisted with calibration of equipment
- Completed customer follow-ups for updates on account and repair status, while meeting monthly metrics
- Collection of data
Education
Master of Arts - Clinical Mental Health Counseling
University of North Alabama
Florence, AL05-2024
Bachelor of Arts - Psychology
Mississippi University For Women
Columbus, MS05-2020
Skills
- Stress management
- Behavior analysis
- Collaboration
- Treatment planning
- Documentation
- Data collection
- Research
- Counseling expertise
- Case management
Accomplishments
- National Society of Leadership and Success Certificate, National Society of Leadership and Success, 05/01/20, Recognition for making lasting and positive change in the world.
- Chi Sigma Iota Honor Society, Elizabeth Suarez, 08/01/22, Scholastic and professional excellence achievement.
Timeline
Vocational Rehabilitation Counselor
Alabama Department Of Rehabilitation Services
05.2024 - Current
Access Specialist I
Lifepoint Health
10.2022 - Current
Practicum Counselor
Health Connect America
08.2022 - 05.2023
Internship Counselor
Region IV
01.2022 - 05.2022
Remote Senior Advisor
Apple, Inc.
06.2016 - 03.2023
Substitute Teacher
Itawamba County Schools
02.2013 - 05.2017
Customer Care Representative
N.E.W.
02.2010 - 01.2016
Master of Arts - Clinical Mental Health Counseling
University of North Alabama
Bachelor of Arts - Psychology
Mississippi University For Women
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