Sha'Kinya Mills
Remote (Lindale),TX
Summary
Customer service-focused professional with solid experience delivering high-quality support in physical and virtual environments. A reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value my dependability, collaborative spirit, and consistent performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead in Training
Sunset Oaks Wedding Venue
02.2023 - 08.2024
- Ensure creativity, and stay proactive to help Wedding Vision come to life.
- Maintain a professional and positive atmosphere to help clients, and ensure everything runs smoothly.
- Coordinating with vendors and being present for any questions or concerns, while being innovative with unexpected problems.
- Remaining organized and patient to guarantee success.
Part Time Assistant Manager
Hibbett Sports
06.2017 - 08.2023
- Supervise employees and ensure they are performing daily tasks and duties.
- Verify timesheets of employees to ensure that payroll is accurate.
- Manage store operations such as financial duties, opening and closing the store, and organizing the sales floor.
- Enforce company policies and procedures.
- Recruit and interview potential candidates.
- Manage daily reports and paperwork.
Licensed Insurance Agent
The Renew Consulting Group LLC
07.2022 - 01.2023
- Worked remotely making outbound calls and taking accountability for my own work and progress.
- Evaluate the needs of each client to determine the appropriate insurance policy.
- Schedule client meetings, and advise the client properly.
- Displaying exceptional communication skills and extensive knowledge to effectively communicate with clients and understand their needs.
- Effectively and efficiently organizing each client, and keeping up with due dates and appointments.
Front Desk Receptionist
Precision Spine Care
08.2021 - 06.2022
- Handling administrative matters, such as answering phones and email management, with 95% accuracy.
- Worked with the NexGen database, along with other Microsoft systems, to check patients in.
- Aided management with administrative tasks, such as scheduling appointments and inbound calls.
- Using problem-solving and critical thinking skills to help resolve office-related issues.
- Effectively multitasking by checking clients in while also performing daily tasks that needed to be completed before the end of the workday.
Education
Associate's Degree - Business Administration
Tyler Junior College
Tyler, TX05.2019
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Excellent communication (verbal and written)
- Adaptability
- Digital literacy
- Problem-solving
Certification
- Cum Laude, 05/01/19, Present, I was acknowledged as being in the top 25-35% of my class, and I graduated with a 3.5 GPA
- Life and Health Insurance License, 04/01/22, Present
Awards
Dean's List, 05/01/19, I received this award for outstanding academic achievement from Tyler Junior College in 2019
Timeline
Team Lead in Training
Sunset Oaks Wedding Venue
02.2023 - 08.2024
Licensed Insurance Agent
The Renew Consulting Group LLC
07.2022 - 01.2023
Front Desk Receptionist
Precision Spine Care
08.2021 - 06.2022
Part Time Assistant Manager
Hibbett Sports
06.2017 - 08.2023
Associate's Degree - Business Administration
Tyler Junior College
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