Overview
Work History
Education
Skills
Timeline
Generic

Shakira Clarke

New York,NY

Overview

9
9
years of professional experience

Work History

Tour Guide

Halloween & Christmas House NYC
New York, NY
09.2023 - 01.2024
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours, led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Greeted and registered visitors, issuing required identification badges or safety devices, entertained visitors and tourists with various props and signs to maximize engagement, and took pictures of guests.
  • Checked exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy, monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.

Hostess

VAPIANO
New York, NY
10.2018 - 01.2020
  • Welcomed guests to the venue in a warm and friendly manner, and provided them with wait times if appropriate; maintained a clean, tidy, and welcoming FOH experience; and made sure guests understood Vapiano's concept.
  • Monitored restaurant to see seating and dining flow; took reservations over the phone, online platforms, or in person; received payments by validating credit charges, and accepting currency; assisted team with side work such as cleaning and stocking, etc.

Key Holder

Gadgets and Gizmos
Brooklyn, NY
02.2015 - 05.2016
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly, operated cash register, and monitored cash drawers in checkouts to verify adequate cash supply
  • Connected with customers to provide assistance and collect feedback to optimize operations, monitored sales floor to prevent product loss and item damage, organized and updated schedules to optimize coverage for expected customer demands

Education

Digital Marketing Apprenticeship -

COOP Careers
06.2021

B.A. Media and Communications -

SUNY College at Old Westbury
05.2016

Skills

  • Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
  • Google Suite
  • Customer Service
  • POS System Operation
  • Guest Engagement
  • Server Support

Timeline

Tour Guide

Halloween & Christmas House NYC
09.2023 - 01.2024

Hostess

VAPIANO
10.2018 - 01.2020

Key Holder

Gadgets and Gizmos
02.2015 - 05.2016

Digital Marketing Apprenticeship -

COOP Careers

B.A. Media and Communications -

SUNY College at Old Westbury

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Shakira Clarke