Shakira Hosley
Denver,CO
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Resourceful Customer Service Coordinator known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and workflow optimization. Excel in communication, empathy, and problem-solving to enhance customer experience and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator II /Service Lead
Ryder Inc.
Denver , Colorado
10.2022 - Current
- Provided customer service assistance to customers via phone and email.
- Collaborated with other departments to resolve complex customer issues quickly.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Created invoices and tracked payments from customers.
Human Resources Assistant /Contact Center
Department of Veterans Affairs
Glendale, CO
02.2022 - 10.2022
- Processes a variety of requests for personnel action.
- Handled sensitive and confidential employee information with complete discretion.
- Navigated through computer systems to review information and respond appropriately to callers.
- Identifies management problems and analyzes them from the management viewpoint.
- Conducted employment verification.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted candidates with application processes by answering questions about application.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
Sales Service and Distribution/Clerk Cashier
United States Postal Service
Poughkeepsie, NY
07.2018 - 02.2022
- Operated cash register, collected payments and provided accurate change.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Received payments and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Obtained signatures from recipients to release registered and special delivery parcels.
- Drove retail sales by promoting and selling stamps, envelopes and money orders.
City Carrier Assistant
United States Post Office
Mount Kisco, NY
01.2016 - 07.2018
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Used portable electronic scanner to track parcels and record tracking progress.
- Prepared mail in sequence of delivery for optimal productivity.
Education
High School Diploma -
Jane Addams Vocational High School
The Bronx, NY08.2002
Skills
- Clerical support
- Workflow management
- Organization and efficiency
- Problem-solving
- Time management
- Customer response
Certification
- VA Privacy and Information Security Awareness and Rules of Behavior.
- Information Security Role-based Training for Human Resource Professionals.
- VHA WMC HRD Title 5 Guide to Processing Personnel Actions (GPPA).
- HR Academy: Fair Employment Opportunities.
Timeline
Customer Service Coordinator II /Service Lead
Ryder Inc.
10.2022 - Current
Human Resources Assistant /Contact Center
Department of Veterans Affairs
02.2022 - 10.2022
Sales Service and Distribution/Clerk Cashier
United States Postal Service
07.2018 - 02.2022
City Carrier Assistant
United States Post Office
01.2016 - 07.2018
High School Diploma -
Jane Addams Vocational High School
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