Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakira House

Stone Mountain,GA

Summary

Dedicated healthcare professional with exceptional customer service skills, committed to delivering a seamless and pleasant experience for patients. Proven ability to assist medical teams in patient examinations and treatments, complemented by expertise in measuring vitals, drawing blood samples, and preparing treatment rooms. Aiming to leverage these skills to enhance patient care and support operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Coordinator

PAJUNK medical systems
Alpharetta, GA
09.2021 - Current
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Developed corrective action plans based on findings from investigations and audits.
  • Inspected products at various stages during the manufacturing process to ensure quality standards are met.
  • Documented results of quality control activities in accordance with established procedures.
  • Performed detailed inspections of medical device components to ensure compliance with required specifications and standards.

Customer Service Representative

Lippert Components
Mishawaka, IN
03.2019 - 05.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Graduate Certificate - Medical Assistance

Ross Medical Education Center
Granger, IN
12-2019

High School Diploma -

Memorial High School
Elkhart, IN
06-2018

Skills

  • Strategic planning
  • Critical thinking
  • Call center customer service
  • Problem solving
  • Phlebotomy
  • Medical office administration
  • Vital signs and examinations
  • Compassionate
  • Attention to detail
  • Patient-focused care
  • Medical billing

Certification

  • medical assistance certificate

Timeline

Quality Coordinator

PAJUNK medical systems
09.2021 - Current

Customer Service Representative

Lippert Components
03.2019 - 05.2021

Graduate Certificate - Medical Assistance

Ross Medical Education Center

High School Diploma -

Memorial High School

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Shakira House