Shakira Johnson
Ladson
Summary
Seeking employment that challenges me and will provide opportunities for achievement and advancement. I'm a reliable individual bringing over 10 years of experience in healthcare environments. Maintains positive relationships with case managers and providers. Remains polished and calm under extreme stress.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
14
14
years of professional experience
Work History
Team Member/ Manual Seal
Volvo Cars
Ridgeville
08.2023 - Current
- Collaborated with team members to maintain production schedules and workflow efficiency.
- Operated assembly tools and machinery following strict safety protocols and guidelines.
- Assisted in quality inspections to ensure compliance with Volvo Cars' high standards.
Utilization Management Technician
Select Health Of South Carolina
09.2017 - 05.2023
- Managed calls from providers and other internal and external stakeholders to facilitate effective communication and care coordination
- Identifies members with Care Gaps/HEDIS related conditions and assists in accessing care through plan benefits and community resources
- Executed inbound and outbound calls and transactions to support clinical staff in delivering quality patient care
- Supervised and maintained all utilization review documentation through software.
- Handle inbound and outbound calls and transactions directly supporting clinical staff
- Oversaw and organized utilization review documentation through software to ensure compliance and accessibility
- Handle calls from providers, and other areas internal and external to the company
Human Service Assistant
Costal Center
04.2012 - 09.2017
- Collaborated with nurses and doctors to coordinate patient care
- Provided medication assistance to ensure compliance with treatment plans.
- Delivered compassionate support to individuals with intellectual disabilities
- Worked with clients to improve life choices and maximize benefits of programs.
- Provide care for the mentally challenged
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Update patient charts
- Guided clients in making informed life choices to enhance program benefits
Education
Miller Mott Technical College Of Charleston
Charleston, SCNo Degree - Health Administration
ECPI
Charleston, SCSkills
- Quality Assurance
- Process Improvement
- Quality Control
- HIPAA Compliance
- Medical Chart Information
- CPT Coding
- Electronic Charting
- Payment processing
- Insurance Eligibility
- Data Management
- Data Entry
- Inventory Management
- Process Coordination
- Operational Efficiency
- Assembly and manufacturing
- Production Line
- Equipment oversight
- SQL
- Microsoft Office Suite
- Sharepoint
- CRM Software
- Oral and written communication
- Regulatory Awareness
- CRM Software
- Quality Control
Timeline
Team Member/ Manual Seal
Volvo Cars
08.2023 - Current
Utilization Management Technician
Select Health Of South Carolina
09.2017 - 05.2023
Human Service Assistant
Costal Center
04.2012 - 09.2017
Miller Mott Technical College Of Charleston
No Degree - Health Administration
ECPI