Shakira Kelton
Golden,Mississippi
Summary
Dynamic healthcare professional with extensive experience at North Mississippi Medical Center, excelling in patient care and electronic health records management. Resourceful Unit Coordinator known for high productivity and efficient task completion. Possesses specialized skills in patient care coordination, medical record management, and excels in communication, teamwork, and adaptability, ensuring seamless operation within healthcare settings, and critical thinking. Known for offering support to medical staff and delivering high-quality patient care services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Coordinator/Nursing Assistant
North Mississippi Medical Center
Tupelo, Mississippi
01.2023 - Current
- Managed front desk operations, ensuring cleanliness and organization at all times.
- Answered telephone calls promptly, directing inquiries to appropriate personnel or departments.
- Maintained patient records and medical histories accurately within hospital computer systems.
- Coordinated with nursing staff for scheduling appointments and ordering supplies.
- Executed clerical tasks including filing, faxing, and data entry of patient information.
- Provided emotional support to family members during critical situations.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Ensured that all equipment was functioning properly prior to use.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Quality Control Inspector
Tiffin Motorhomes Inc.
Red Bay, AL
12.2021 - 01.2023
- Performed first article inspection on incoming raw materials.
- Ensured that all products met customer requirements prior to shipment.
- Reviewed customer complaints and identified potential sources of quality issues.
- Trained new employees on proper use of test equipment and inspection techniques.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Tested finished goods prior to shipment according to established protocols.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Manager/Cashier Team Lead
Big Star Grocery
Red Bay, AL
11.2018 - 12.2022
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Nursing
Itawamba Community College
Fulton, MS05-2027
High School Diploma -
Red Bay High School
Red Bay, AL05-2021
Skills
- Patient care
- Medication administration
- Electronic health records
- Customer service
- Time management
- Team collaboration
- Medical terminology
- New admissions
- Charting
- Supply inventory
- Unit reception
- Chart assembly
- HIPAA compliance
- Patient registration
- Training and mentoring
- Critical thinking
- Vital signs assessment
- Collect samples
- Staff management
- Goal setting
- Performance evaluations
- Expectation setting
- Business development
- Staff development
- Team leadership
- Clear communication
- Sales techniques
- Quality assurance
- Problem-solving
- Materials testing
- Technical writing
- Quality control
- Product inspection
- Visual inspection
- Raw materials testing
- Safety procedures
- Quality processes
- Inspection protocols
- Test equipment operation
Affiliations
- In my free time, I'm a volunteer Firefighter and First Responder.
- I enjoy traveling all over and have a goal to see all 50 states by the age of 30. I'm halfway to meeting my goal!
- I lead worship at my church, and I enjoy serving at my local church camp.
Accomplishments
- In 2024, I was nominated and won Unit Coordinator of the Year at NMMC. In 2025, I received another nomination for Unit Coordinator of the Year.
Certification
- Certified in Cardiopulmonary Resuscitation and Basic Life Support
- Certified Emergency Medical Responder (EMR)
References
References available upon request.
Timeline
Unit Coordinator/Nursing Assistant
North Mississippi Medical Center
01.2023 - Current
Quality Control Inspector
Tiffin Motorhomes Inc.
12.2021 - 01.2023
Manager/Cashier Team Lead
Big Star Grocery
11.2018 - 12.2022
Associate of Applied Science - Nursing
Itawamba Community College
High School Diploma -
Red Bay High School
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