Shakira Lewis
Jonesboro Ga,GA
Summary
Professional with strong foundation in planning and coordination, ready to excel in Plan Specialist role. Brings results-driven approach with proven ability to adapt to evolving requirements and ensure seamless team collaboration. Proficient in strategic planning, project management, and data analysis. Known for reliability and effective problem-solving skills, contributing to successful outcomes in dynamic environments.
Overview
10
10
years of professional experience
Work History
Plan Advisor
United Healthcare, UHG
05.2022 - Current
- Successfully resolved complex issues related to plan administration by collaborating closely with internal teams and external partners.
- Reduced errors in plan execution by implementing rigorous quality control measures and conducting regular audits.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Understanding hippa and other insurance related regulations.
Customer Service Representative
Lincare
07.2021 - 05.2022
- Processed orders, returns, and exchanges with accuracy and efficiency, ensuring a seamless customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled 30-75 outbound and outbound inquiries a day via phone, email and live chat, resolving issues In a timely and professional matter.
Office Assistant / Data Entry
A&S Medical Supplies
12.2014 - 05.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.2005
Skills
- Budgeting expertise
- Teamwork
- Teamwork and collaboration
- Customer service
- Data Entry
- Typing
- Type 65 wpm
- Accounting
- Leadership
- Microsoft Excel
- Outlook
- Microsoft Word
- Professional Development
- Computer Literacy
- Critical Thinking
- Attention To Detail
- Problem Solving
- Claims
Timeline
Plan Advisor
United Healthcare, UHG
05.2022 - Current
Customer Service Representative
Lincare
07.2021 - 05.2022
Office Assistant / Data Entry
A&S Medical Supplies
12.2014 - 05.2021
High School Diploma -
Riverdale High School
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