Emilee Eichelberger
MOUNT PLEASANT
Summary
Dynamic Plan Coordination Consultant with Aetna, a CVS Health, adept at optimizing resource allocation and enhancing project efficiency through data-driven insights. Proven ability to manage multiple projects under pressure while ensuring quality standards. Strong communicator with a keen attention to detail, committed to delivering creative solutions and fostering teamwork.
Overview
12
12
years of professional experience
Work History
Plan Coordination Consultant
Aetna, a CVS Health
01.2018 - 12.2024
- Collaborated closely with cross-functional teams to ensure seamless integration of project components and timely delivery of results.
- Integrated data-driven insights into decision-making processes to improve overall efficiency in coordinating plans across departments or organizations.
- Optimized resource allocation by developing accurate budget estimates for various projects within the organization.
- Streamlined plan coordination processes by implementing efficient workflow strategies and software solutions.
- Reduced error rates with meticulous attention to detail during the planning, execution, and monitoring phases of projects.
- Managed multiple concurrent projects while adhering to strict deadlines, ensuring timely delivery without compromising quality standards.
- Developed comprehensive training materials to improve employee understanding of plan coordination concepts and best practices.
- Checked documentation for accuracy and validity on updated systems.
Customer Service Representative
Aetna, a CVS Health
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Manager
TNT Fireworks
06.2019 - 07.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Pastry Chef
Kneaders Bakery
11.2013 - 05.2015
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Mentored junior staff members in pastry techniques, fostering a supportive work environment and increasing their skillsets.
- Maintained strict adherence to health and safety standards, ensuring clean and safe working environment.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Cashier
Papa Murphy's
08.2012 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Academy For Math, Engineering And Science
Salt Lake City, UTAssociate of Science - Business
Snow College
Ephraim, UT12-2026
Skills
- Creative solutions
- Budgeting expertise
- Financial forecasting
- Teamwork
- Attention to detail
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Microsoft office
- Quality control
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Business Manager
TNT Fireworks
06.2019 - 07.2023
Plan Coordination Consultant
Aetna, a CVS Health
01.2018 - 12.2024
Customer Service Representative
Aetna, a CVS Health
05.2015 - 01.2017
Pastry Chef
Kneaders Bakery
11.2013 - 05.2015
Cashier
Papa Murphy's
08.2012 - 01.2014
High School Diploma -
Academy For Math, Engineering And Science
Associate of Science - Business
Snow College
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