Leisha Banks
South Charleston,WV
Summary
Multi-talented Mid-senior level professional with demonstrated history of work in behavioral health, therapeutic recreation, event planning, and health insurance. Adept in program development, community building and engagement, project planning, public health and wellness, and public speaking.
Overview
8
8
years of professional experience
Work History
Plan Coordination Consultant
AETNA/CVS HEALTH
01.2022 - 10.2024
- Enhanced interdepartmental collaboration by consulting with colleagues across various disciplines, ensuring adherence to critical deadlines
- Developed and refined communication and interpersonal skills to facilitate effective team interactions and project coordination while meeting KPIs
- Contributed to the delivery of high-quality health plan services through diligent strategic planning and collaboration
- Managed multiple concurrent projects while adhering to strict deadlines, ensuring timely delivery without compromising quality standards.
Case Manager
Coordinating Council for Independent Living
01.2021 - 01.2022
- Coordinated interdisciplinary team (IDT) meetings to facilitate communication among stakeholders and advance client objectives
- Liaised effectively with external parties to support client and family aspirations, establishing actionable long- and short-term goals
- Guided clients through goal setting and achievement processes, ensuring a collaborative approach to care planning and service delivery
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Recreation Therapist-Behavioral Health
BECKLEY APPALACHIAN REGIONAL HOSPITAL
10.2018 - 01.2021
- Developed and implemented a program consisting of daily group therapy sessions, collaborating with multi-disciplinary teams to support patient rehabilitation and wellness
- Encouraged and taught healthy coping mechanisms referencing relevant public health information
- Managed inventory and procurement of supplies, adhering to departmental budget constraints and engaging community to provide resources for inpatient behavioral health patients
- Maintained punctual scheduling, ensuring sessions commenced and concluded as planned for optimal patient engagement and resource utilization
- Planned holiday events by communicating with external colleagues
Life Enrichment Director
BROADMORE SENIOR LIVING
01.2017 - 12.2017
- Attained Activity Director certification and managed weekend operational tasks as the weekend supervisor, including handling employee absences and resolving issues as they arose
- Coordinated and executed a variety of events ranging from daily activities to monthly family gatherings based on a predetermined theme, managed weekly volunteers and live entertainment, developed new events and oversaw budget planning and entertainment ex
- Initiated a monthly Wine and Cheese event, planned and and oversaw weekly excursions, while adhering to budget and resource constraints
Education
Bachelor of Science - General Studies
UNIVERSITY OF CHARLESTON
Charleston, WV05.2013
Skills
- Strong Interpersonal Communications
- Multi-Project Management
- Multitasking and organization
- Phone and email etiquette
- Data Entry
- Customer service
- Written and oral communication
- Empathy display
Websites
Timeline
Plan Coordination Consultant
AETNA/CVS HEALTH
01.2022 - 10.2024
Case Manager
Coordinating Council for Independent Living
01.2021 - 01.2022
Recreation Therapist-Behavioral Health
BECKLEY APPALACHIAN REGIONAL HOSPITAL
10.2018 - 01.2021
Life Enrichment Director
BROADMORE SENIOR LIVING
01.2017 - 12.2017
Bachelor of Science - General Studies
UNIVERSITY OF CHARLESTON
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