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Associate Principal Engineer

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Transformational healthcare business executive with strong contract management skills and cost-effective provider relationships capabilities. Combines a deep understanding of Medicare and Commercial hospital and physician reimbursement methodologies including value-based contracting. Effective in forming positive interactions with both internal and external customers to aid the organization in achieving its organizational goals.

Reliable and detail-focused professional with extensive experience in claims processing. Known for strong attention to detail and compliance, driving efficiency in claims investigation and benefit delivery.

Detailed-oriented Senior Coordinator with extensive experience in customer service and issue resolution. Skilled in managing complex cases, handling escalations, and ensuring timely resolutions using platforms like Salesforce and Peoplesafe. Proven ability to train and support teams, improve processes, and maintain high customer satisfaction levels. Strong communicator with a proactive approach to problem-solving and a comprehensive background in customer care, having worked across multiple roles with CVS and Aetna to address client needs and enhance service delivery.
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Knowledgeable [Desired Position] with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.

 Accomplished healthcare leader with expertise in clinical appeals operations at Aetna, a CVS Health Company. Proven track record in developing high-performing teams and implementing innovative programs. Skilled in interpreting clinical policy and regulatory standards, driving compliance and efficiency. Successfully managed complex appeals processes and enhancing team productivity. 

 Apprentice Electrician prepared for challenging roles in industry. Background includes supporting electricians in installations, repairs, and routine maintenance. Known for collaborative approach and effective problem-solving in dynamic environments. Skills include electrical wiring, circuit testing, adherence to safety protocols & conduit bending. 

Results-driven Property Management Professional with 10+ years of experience overseeing portfolios ranging from 200 to 1,000+ units across multifamily, affordable, and conventional housing. Proven history in rent recovery, vendor coordination, lease compliance, budget optimization, and resident retention. I am known for strengthening operations, improving NOI performance, and building strong relationships with ownership, vendors, and residents. Actively pursuing growth opportunities in property leadership and vendor/operations management.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Motivated and people‑focused leader with 10+ years of success inspiring teams, streamlining daily operations, and delivering outstanding service experiences. Energized by training and developing others, strengthening customer relationships, and driving sales and process improvements. Known for a positive, solutions‑oriented approach that keeps teams engaged, productive, and focused on results.

Dynamic Plan Coordination Consultant with Aetna, a CVS Health, adept at optimizing resource allocation and enhancing project efficiency through data-driven insights. Proven ability to manage multiple projects under pressure while ensuring quality standards. Strong communicator with a keen attention to detail, committed to delivering creative solutions and fostering teamwork.

Multi-talented Mid-senior level professional with demonstrated history of work in behavioral health, therapeutic recreation, event planning, and health insurance. Adept in program development, community building and engagement, project planning, public health and wellness, and public speaking.

Debra Chapman

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Plan Coordination Consultant

Education

Associate of Applied Science - Addiction Counseling

Associate of Applied Science - Addiction Counseling

Pharmacy Technician Certificate Diploma - Pharmacy

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Plan Coordination Consultant

Associate of Applied Science - Addiction Counseling

Associate of Applied Science - Addiction Counseling

Pharmacy Technician Certificate Diploma - Pharmacy

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