Shakira López
Fort Worth,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Director of Education
Little Tyke Childcare Centers
08.2024 - Current
- Served as a trusted mentor and advisor to fellow educators, providing guidance on best practices in curriculum design, classroom management, and student engagement strategies.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Representative, Quality Assurance
R&S Industrial Equipment
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Child Care Director
Cambridge Christian Academy
02.2014 - 12.2023
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
- Created an inclusive environment that respected diversity in culture, language, ability level, and learning style.
Education
High School Diploma -
Carlos F Daniels
Carolina, PR05-1999
Skills
- Staff management
- Educational leadership
- Budget administration
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Professionalism
- Customer service
- Active listening
- Data entry
- Call center operations
Accomplishments
- Basic knowledge of Microsoft Program.
- Supervised team of 15 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CPR/First Aid Certification
- Notary Public Credential
- Childcare Director Credential
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Director of Education
Little Tyke Childcare Centers
08.2024 - Current
Customer Service Representative, Quality Assurance
R&S Industrial Equipment
01.2021 - Current
Child Care Director
Cambridge Christian Academy
02.2014 - 12.2023
- CPR/First Aid Certification
- Notary Public Credential
- Childcare Director Credential
High School Diploma -
Carlos F Daniels
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