shakira ramos
Hollywood,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Rpr Manager
AUTONATION CDJR
Pembroke Pines , Florida
07.2016 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Service Advisor
New country Volkswagen
Greenwich , CT
08.2011 - 09.2014
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
Express Service Advisor
Honda of Westport
Westport , CT
11.2006 - 09.2011
- Greeted customers and provided them with information regarding service options.
- Maintained accurate customer records, including contact information and vehicle history.
- Assisted technicians in diagnosing mechanical issues with vehicles.
- Verified that all work performed was completed correctly and met quality standards.
- Informed customers of any additional maintenance or repairs needed on their vehicles.
- Managed workflow in order to meet daily deadlines and goals set by management team.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2002
Training Certificate Received - Customer Service
Autonation CDJR
Pembroke Pines, FLSome College (No Degree) - Business
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Financial Management
- Staff Development
- Workforce Management
- Business Administration
- Staff Management
- Verbal and written communication
- Budget Control
Timeline
Rpr Manager
AUTONATION CDJR
07.2016 - Current
Service Advisor
New country Volkswagen
08.2011 - 09.2014
Express Service Advisor
Honda of Westport
11.2006 - 09.2011
High School Diploma -
Lincoln High School
Training Certificate Received - Customer Service
Autonation CDJR
Some College (No Degree) - Business
Bronx Community College of The City University of New York
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