Perry Strange
La Porte,TX
Summary
An experienced and highly motivated business professional, with a proven record of success in automotive service operations acquired over 30 plus years in the industry. Demonstrating a wealth of transferable skills, including outstanding interpersonal and staff management abilities. A capable organizer, quick to grasp – and make good use of – new ideas and information, and reliable and conscientious in all he takes on. Enjoys leading, motivating and being part of a productive team; equally comfortable working on own initiative. Possesses exemplary planning skills and accustomed to operating under considerable pressure, remaining calm and effective and prioritizing wisely Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Service Drive Manager / RPR Manager
Autonation Toyota Gulf Freeway
Houston, TX
01.2021 - 05.2024
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
- Improved customer satisfaction by implementing efficient service drive processes and streamlining communication.
Service Manager
Honda of Lake Jackson
Lake Jackson, TX
01.2018 - 01.2020
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Resolved customer complaints in professional and timely manner.
Service Manager
Bob Howard Honda
Oklahoma City, OK
01.2016 - 01.2018
- Successfully implemented new procedures to grow overall gross profit by 15% within the first year
- Established new warranty and repair order processes to insure complete compliance with Group 1 audit standards and factory procedures
- Directly involved with implementation of work distribution, repair order upsell processes, and customer satisfaction procedures resulting in service department rising from below standard performance to the top of group 1 and factory standards
Service Manager
Lost Pines Toyota
Bastrop, TX
01.2015 - 01.2016
- Personally accountable for planning, organizing and managing the work of subordinate staff to ensure optimum levels of performance and productivity
- Accountable for auditing repair orders to insure compliance with manufacturers warranty policies
- Established process changes resulting in a dramatic increase in CSI
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Service Director
Mike Calvert Toyota
Houston, TX
01.2008 - 01.2014
- Conducting detailed analysis of expenditure and other financial data to develop business policies, strategies and budgets to initiate service improvements and increased profitability
- Establishing clearly defined operational policies and standards, outlining key safety procedures relating to the handling of dangerous goods
- Personally accountable for planning, organizing and managing the work of subordinate staff to ensure optimum levels of performance and productivity
- Actively involved in contract negotiations and reaching agreements for contracts relating to equipment and material supplies
- Working in close collaboration with managers and fellow colleagues to formulate and ensure the strict implementation of policies, procedures and organizational objectives
- Overseeing the work of the repair and maintenance teams to ensure all maintenance on equipment and facilities is conducted in line with company policy
- Leading training sessions to equip employees with the required skills in handling hazardous materials, quality improvement
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
- Provided leadership, guidance and support to staff members.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
Fixed Operations Director
Headquarter Toyota
Miami Lakes, FL
01.1990 - 01.1997
- Managing the day to day operations of the business, directly contributing to the successful management of one of the largest and most successful fixed operations departments in Southeast Toyota
- Establishing clearly defined structures for the department which received Southeast Toyota Top 25 achievement awards on several occasions
- Responsible for the recruitment and ongoing training of all fixed operations personnel
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
Education
high school diploma -
Skills
- Administration & management
- Active listening
- Time management
- Warranty administration
- Problem solving
- Judgment and decision making
Professional and Courteous
Work Planning and Prioritization
Goal Setting
Professionalism
Employee Coaching and Mentoring
Strategic Planning
References
Available upon request
Timeline
Service Drive Manager / RPR Manager
Autonation Toyota Gulf Freeway
01.2021 - 05.2024
Service Manager
Honda of Lake Jackson
01.2018 - 01.2020
Service Manager
Bob Howard Honda
01.2016 - 01.2018
Service Manager
Lost Pines Toyota
01.2015 - 01.2016
Service Director
Mike Calvert Toyota
01.2008 - 01.2014
Fixed Operations Director
Headquarter Toyota
01.1990 - 01.1997