Shakira Stewart
Edison,NJ
Summary
Proven leader and motivated professional at Horizon Blue Cross Blue Shield Of NJ, adept in enhancing team productivity and e-learning experiences. Excelled in developing staff through effective leadership and skill development, significantly boosting performance. Expert in teamwork, collaboration, and creating engaging training materials. Achieved notable improvements in employee proficiency and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mentor
Horizon Blue Cross Blue Shield Of NJ
10.2023 - Current
- Serves as role model for professionalism, integrity, and dedication within mentorship program environment.
- Enhancing mentee performance by providing personalized guidance and support.
- Guides mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offering constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Supervisor
Horizon Blue Cross Blue Shield Of NJ
08.1998 - Current
- Oversees daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handling customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitoring workflow to improve employee time management and increase productivity.
- Evaluates employee performance and coached and trained to improve weak areas.
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintains compliance with company policies, objectives, and communication goals.
- Contributes to development of comprehensive employee training courses.
- Collaborates with subject matter experts to create accurate, relevant, and effective learning content.
- Managing multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Mentors new hires, resulting in stronger staff development and increased productivity.
- Coaching employees on best practices, providing constructive feedback to support their professional growth.
- Develops effective training plans based on department needs and objectives.
Education
Master of Science - Management, Concentration in Project Management
Kaplan University
Davenport, IA12.2014
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA03.2013
Skills
- Teamwork and Collaboration
- Effective Leadership
- Team Collaboration
- Organization
- Skill Development
- Interpersonal Communication
- Life Skills Development
- Relationship Building
Affiliations
- Zeta Phi Beta Sorority, Incorporated
- Toastmasters International Membership
- National Notary Association
Certification
Project Management Institute – Project Management Certification PMP® Number: 3252798
Scrum Alliance – Certified Scrum Master Certification CSM® Certificant ID: 001386814
Timeline
Mentor
Horizon Blue Cross Blue Shield Of NJ
10.2023 - Current
Supervisor
Horizon Blue Cross Blue Shield Of NJ
08.1998 - Current
Master of Science - Management, Concentration in Project Management
Kaplan University
Bachelor of Arts - Healthcare Administration
Ashford University
Project Management Institute – Project Management Certification PMP® Number: 3252798
Scrum Alliance – Certified Scrum Master Certification CSM® Certificant ID: 001386814
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