Shakira Stewart
Valdosta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Guardian Life Insurance Company of America
01.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers via phone, email and chat.
Jailer
LOWNDES COUNTY SHERIFF'S OFFICE
05.2017 - 09.2021
- Conducted head counts at random to ensure safety of inmates and staff.
- Build professional rapport with peers and inmates to improve environment and morale of jail.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
Customer Service Representative
CONVERGYS CORPORATION
01.2015 - 05.2017
- Assisted customers with returns and purchasing store protection and service plans.
- Schedule in-home services via the company's online interface, answered phone inquiries, and helped with dispute resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Cashier
JCPENNY CORPORATION
05.2009 - 01.2017
- Ensured customer satisfaction and recognized the ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
Education
GEORGIA MILITARY COLLEGE
05-2008
Diploma -
VALDOSTA HIGH SCHOOL
Valdosta, GA05-2006
Skills
- Multitasking
- Decision-Making
- Team Building
- Customer Service
- Active listening
- Data entry
- Critical thinking
- Microsoft Excel
- Microsoft outlook
- POS systems expert
Timeline
Customer Service Representative
Guardian Life Insurance Company of America
01.2022 - 09.2024
Jailer
LOWNDES COUNTY SHERIFF'S OFFICE
05.2017 - 09.2021
Customer Service Representative
CONVERGYS CORPORATION
01.2015 - 05.2017
Customer Service Cashier
JCPENNY CORPORATION
05.2009 - 01.2017
GEORGIA MILITARY COLLEGE
Diploma -
VALDOSTA HIGH SCHOOL
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