Shakira Suggs
New York,NY
Summary
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving goals. Developed skills in cash handling, customer service, communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Team Leader
Just Salad
New York, NY
06.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
Success Academy
New York, NY06.2023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Staff training
- Performance improvement
- Customer service
- Active listening
- Quick learner
- Multitasking
- Strong work ethic
Certification
- Food Handlers Certification
Languages
English
Native or Bilingual
Timeline
Digital Team Leader
Just Salad
06.2023 - Current
Success Academy