Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Shakirah Heyward

Hanahan,South Carolina

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Franklin on Rittenhouse
Philadelphia, PA
03.2022 - 11.2023
  • Register guests and correct and needed information for complete registration
  • Make sure that credit cards being offered by clients for payments are valid
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Introduce amenities and services to guests for their information and guidance
  • Collect payment from guests during checking out and make sure they leave the premises safely
  • Assist visitors and guests registered in the hotel
  • Guarantee guests of a full hospitable service that would entice them to visit the hotel again.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.

Child Care Worker

Little Jewels Learning Daycare
Philadelphia, PA
10.2021 - 12.2021
  • Identified issues, analyzed information and provided solutions to problems
  • Carried out day-to-day duties accurately and efficiency
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Develop friendly relations and credibility with parents
  • Collaborated with team.
  • Developed and implemented age-appropriate activities to encourage children's physical, social, emotional, and cognitive development.
  • Provided a safe environment for children by ensuring that all safety regulations were followed.

Education

Bachelor of Science in Anthropology -

Lincoln University
05.2020

Diploma -

Franklin Learning Center
01.2016

Skills

  • Interpersonal Communication
  • Written Communication
  • Reading Comprehension
  • Analytical and Critical Thinking Skills
  • Ability to gather, assess and interpret data
  • Investigative Skills
  • Conflict Resolution
  • Customer Service & Computer Skills
  • Multitasking Abilities

Certification

  • First Aid/CPR
  • Pennsylvania Child Abuse History
  • Professional Development New Staff Orientation Working with Infants & Toddlers
  • Fire and Emergency Preparedness
  • Pediatric CPR, AED, and First Aid
  • Mandate and Permissive Reporting in Pennsylvania

Volunteer Experience

Library Assistant Volunteer, City of Philadelphia, Pennsylvania

Timeline

Front Desk Agent

Franklin on Rittenhouse
03.2022 - 11.2023

Child Care Worker

Little Jewels Learning Daycare
10.2021 - 12.2021

Bachelor of Science in Anthropology -

Lincoln University

Diploma -

Franklin Learning Center

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Shakirah Heyward