Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAKIRAH SHABAZZ

Tampa,FL

Summary

Support and operations professional with experience in customer service, escalations, credentialing, enrollment, regulatory compliance, data validation, and team leadership. Known for resolving complex issues, maintaining accurate records, communicating effectively with clients and internal partners, and improving service efficiency.

Overview

7
7
years of professional experience

Work History

Credentialing and Enrollment Specialist

DentalXChange
04.2025 - Current
  • Review applications for regulatory compliance and completeness, ensuring adherence to established standards.
  • Executed enrollment processes by entering customer data and validating application details for accuracy, ensuring timely processing.
  • Coordinated communication between clients and insurance representatives to resolve issues and enhance service delivery.

Senior Support Specialist

DentalXChange
03.2024 - 04.2025
  • Resolved escalated cases from higher-tier support, ensuring timely resolution and effective follow-up for customer satisfaction.
  • Trained new hires with agent shadowing and coaching, enhancing accuracy and timeliness in call handling.
  • Addressed customer inquiries on insurance verification and claims processing, providing clear information to facilitate resolution.

Client Support Specialist

DentalXChange
10.2023 - 03.2024
  • Facilitated communication between peers and dental provider offices to enhance collaboration and resolve issues.
  • Achieved performance metrics and deadlines while supporting team objectives.
  • Evaluated claim validity to ensure accurate resolutions.

Team Lead

Directv
08.2020 - 07.2023
  • Directed and supervised team of 10 employees during manager absences, ensuring continuity of daily operations.
  • Conducted interviews and reviewed resumes to support hiring process.
  • Developed and implemented strategic plans that enhanced team performance and productivity.

Retention Specialist

Directv
02.2020 - 08.2020
  • Cultivated customer relationships, enhancing loyalty and satisfaction.
  • Managed 30+ customer calls daily, contributing to retention and service goals.
  • Ensured accuracy of customer and account data for timely database updates.

Education

Bachelor of Science - Finance

Florida Memorial University
Miami Gardens, FL

Skills

  • Data Validation
  • Regulatory Compliance
  • CRM Management
  • Attention to Detail
  • Cross-Functional Collaboration
  • Communication
  • Customer Service
  • Time Management
  • Multitasking
  • Leadership
  • Conflict Resolution
  • Microsoft Office Suite

Timeline

Credentialing and Enrollment Specialist

DentalXChange
04.2025 - Current

Senior Support Specialist

DentalXChange
03.2024 - 04.2025

Client Support Specialist

DentalXChange
10.2023 - 03.2024

Team Lead

Directv
08.2020 - 07.2023

Retention Specialist

Directv
02.2020 - 08.2020

Bachelor of Science - Finance

Florida Memorial University
SHAKIRAH SHABAZZ