Shakire Martin

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Addressed and resolved customer complaints in polite and professional manner.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.

• Assisted with daily living activities, promoting patient independence and overall wellbeing.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained clean, safe, and well-organized patient environment.
• Reduced patient anxiety through effective communication and active listening skills.
• Kept accurate records of patients' care, condition, and progress.
• Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
• Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Participated in ongoing training opportunities to stay current with best practices in health care aide services.
• Enhanced patient comfort by providing compassionate and attentive care.
• Prevented cross-contamination by cleaning and sterilizing equipment.

•Great Communication skills

•Able to detect potential conflict early

•Answering calls in a timely manner

Handles customer inquiries and ensures customer satisfaction by providing information, processing orders and addressing concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Improved efficiency, organized checkout area for optimal workflow.