Shakirra Cooper
Cottondale,AL
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
Northport, AL
07.2024 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
Cashier
Chevron
Cottondale, Alabama
10.2023 - 07.2024
- Open store was a keyholder
- Worked gas station alone, sold alcohol and tobacco products checking licenses for proper age as required.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers find specific products, answered questions, and offered product advice.
Pawn Broker
Quick pawn
Tuscaloosa, Alabama
09.2022 - 03.2023
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Performed regular audits of stock levels within the shop.
- Created eye-catching window displays to draw customers into store.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Operated register, handled cash and processed credit card transactions.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Listened to customer needs to identify and recommend best products and services.
- Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Recruited, hired and trained new hires to optimize profitability.
Personal Banker
Regions Bank
Hoover, Alabama
07.2018 - 04.2020
- Call center banker
- Cross-sold banking products such as credit cards, loans and investments.
- Recognized opportunities for cross-selling additional banking products or services.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Analyzed financial documents provided by customers to determine their needs.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Followed operational standards, promoting security, risk management and compliance.
- Executed wire transfers of funds in compliance with banking best practices.
- Maintained accurate records of all transactions conducted throughout the day.
- Participated in training sessions regarding new banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Advised customers on various financial products available from the bank.
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, Alabama05-2013
Some College (No Degree) - Psychology
University of Alabama At Birmingham
Birmingham, ALSkills
- Returns processing
- Product restocking
- Drawer balancing
- Retail merchandising
- Records maintenance
- Complex Problem-solving
- Work ethic and integrity
- Team collaboration
- Conflict resolution
- Expense tracking
- Inventory management
- Cash register operation
- Written and verbal communication
- Purchase assistance
- Online orders preparation
- Cash handling and management
Timeline
Cashier
Walmart
07.2024 - Current
Cashier
Chevron
10.2023 - 07.2024
Pawn Broker
Quick pawn
09.2022 - 03.2023
Personal Banker
Regions Bank
07.2018 - 04.2020
High School Diploma -
Hillcrest High School
Some College (No Degree) - Psychology
University of Alabama At Birmingham