SHAKISHA JACKSON
PHILADELPHIA,US
Summary
Patient Service Representative with over 12 years of experience in healthcare and correctional environments, adept at enhancing patient relations and fostering efficient operations. Demonstrates exceptional leadership and problem-solving skills, having streamlined appointment processes and improved service delivery at a major hospital. Known for delivering compassionate care and driving positive community impact through strategic youth advocacy initiatives. Seeking to leverage extensive expertise in patient interactions and advocacy to contribute to a progressive healthcare organization.
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Friendly and communicative individual with knack for problem-solving and customer satisfaction. Possesses foundational knowledge in customer service principles and adept at handling inquiries and resolving issues efficiently. Dedicated to making positive impact through excellent service and effective communication.
Overview
3
3
years of professional experience
Work History
Service Representative
DBHIDS- Dept. OF Behavioral Health and Intellectual Disability Services
Philadelphia, PA
04.2026 - Current
- Managed client inquiries, providing timely and accurate information regarding services offered.
- Assisted in coordinating behavioral health resources to ensure client access to necessary support.
- Developed and maintained documentation processes for case management, enhancing organizational efficiency.
- Collaborated with multidisciplinary teams to facilitate effective service delivery for clients.
- Implemented streamlined communication protocols between departments, improving response times for client needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Birth and Postpartum Doula
Maternity Care Coalition
12.2025 - Current
- Provided emotional and physical support during labor and delivery process.
- Educated families on postpartum recovery and newborn care techniques.
- Assisted in creating personalized birth plans aligned with client preferences.
- Facilitated communication between clients and healthcare professionals to ensure continuity of care.
Patient Service Representative
Thomas Jefferson Hospital
Philadelphia, PA
12.2022 - 04.2026
- Welcomes patients, directs them efficiently, and addresses inquiries with precision.
- Verifies insurance details, processes payments, and schedules appointments accurately.
- Keeps reception area organized and handles calls professionally, ensuring smooth operations.
- Facilitates referrals to specialists, enhancing patient care and treatment coordination.
- Delivered compassionate patient interactions, ensuring comfort and trust while efficiently managing front desk operations.
- Streamlined appointment scheduling process, significantly reducing wait times and enhancing patient flow for improved service delivery.
Education
Patient Services Associate Training Program -
Jefferson Health & West Philadelphia Skills Initiative
Philadelphia, PAHigh School Diploma -
John Bartram High School
Philadelphia, PAAssociate of Science - Health Administration Services
Colorado Technical University
Colorado Springs, CO08-2026
Skills
- Patient Relations, Customer Service, Interpersonal Skills, Communication Skills, Leadership Skills, Resourcefulness, Problem-Solving, Crime Prevention Intervention, Patient Comfort and Safety, Patient Care Planning, Treatment Evaluation, Professionalism, Poise, Patient Interviewing
- Customer support
- Customer relations
- Database maintenance
- Organization
Accomplishments
Children's Book Author
Timeline
Service Representative
DBHIDS- Dept. OF Behavioral Health and Intellectual Disability Services
04.2026 - Current
Birth and Postpartum Doula
Maternity Care Coalition
12.2025 - Current
Patient Service Representative
Thomas Jefferson Hospital
12.2022 - 04.2026
Patient Services Associate Training Program -
Jefferson Health & West Philadelphia Skills Initiative
High School Diploma -
John Bartram High School
Associate of Science - Health Administration Services
Colorado Technical University
ADDITIONAL INFORMATION
- First Aid & CPR Training: Completed training in First Aid and CPR, gaining essential life-saving skills.
- HIPPA certification