Shakiya Bolton
Hattiesburg,MS
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
6
6
years of professional experience
Work History
Police Officer
City of Hattiesburg
01.2025 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Customer Care Service Representative
Walmart
03.2022 - Current
- Developed and maintained customer relationships to ensure satisfaction
- Identified customer service trends and provided feedback to management
- Responded to customer inquiries in a timely and professional manner
- Investigated and resolved customer complaints
- Collaborated with other departments to ensure customer satisfaction
- Assisted customers with billing and payment inquiries
- Developed strong relationships with customers to ensure satisfaction and loyalty
- Implemented customer service best practices to ensure customer satisfaction
- Analyzed customer service data to identify areas of improvement
- Assisted customers with product selection and troubleshooting
- Assisted customers with product returns and exchanges
Supply Management Specialist
Air Force
01.2022 - Current
- Managed the supply chain process from sourcing to delivery, ensuring customer satisfaction
- Collaborated with logistics providers to ensure on-time delivery of goods
- Managed the inventory levels of raw materials, components, and finished goods
Customer Care Service Representative
Wendy's
08.2019 - 01.2021
- Developed and maintained customer relationships to ensure satisfaction
- Investigated and resolved customer complaints
- Monitored customer service activities to ensure quality standards are met
- Answered customer questions regarding product features and benefits
- Provided friendly and efficient customer service to over 500 customers daily
Education
Bachelor of Science - Sports Administration and Coaching
University of Southern Mississippi
Hattiesburg, MS05.2025
Associate of Arts and Sciences - General Studies
Pearl River Community College
Poplarville, MS05.2022
High School Diploma - General Studies
Oak Grove High School
Hattiesburg, MS05.2020
Skills
- Financial Reporting
- Efficiency Improvement
- Database Management
- Planning And Monitoring
- Business Objectives Identification
- Compliance
Timeline
Police Officer
City of Hattiesburg
01.2025 - Current
Customer Care Service Representative
Walmart
03.2022 - Current
Supply Management Specialist
Air Force
01.2022 - Current
Customer Care Service Representative
Wendy's
08.2019 - 01.2021
Associate of Arts and Sciences - General Studies
Pearl River Community College
High School Diploma - General Studies
Oak Grove High School
Bachelor of Science - Sports Administration and Coaching
University of Southern Mississippi
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