Shakiya Spear
Middletown
Summary
Detail-oriented administrative professional with a solid background in office operations and hospitality. Expertise in coordinating cross-functional teams and managing schedules to enhance guest and team experiences. Strong communication and multitasking skills facilitate success in fast-paced environments while upholding professionalism and efficiency.
Overview
5
5
years of professional experience
Work History
Office Administrator
Red Bull Distribution Company
Middletown
06.2024 - Current
- Managed daily office operations in a fast-paced environment, ensuring accuracy across financial, administrative, and reporting processes.
- Coordinated multiple priorities simultaneously, including payroll support, invoice processing, and operational reporting.
- Supported sales operations by tracking performance metrics, coordinating schedules and PTO, and managing expenses through Concur and internal systems.
- Demonstrated strong organizational and multitasking skills while meeting strict daily and weekly deadlines
Front Desk Receptionist
Fairfield By Marriott
Goshen
10.2022 - 05.2024
- Acted as the primary point of contact for guests, delivering a professional and welcoming experience
- Handled phone, email, and in-person inquiries, ensuring clear communication and effective problem resolution
- Coordinated guest accommodations and addressed issues, contributing to improved guest satisfaction
- Managed check-in/check-out processes and reservations, providing timely assistance to guests in a fast-paced environment
Cable Quota Representative
Mediacom Communications
Blooming Grove
01.2021 - 10.2022
- Exceeded sales targets through effective service promotion and strong customer relationship building
- Utilized product, service, and promotion knowledge to enhance customer support
- Acted as a brand representative, communicating product value and responding to customer inquiries
- Trained new representatives on company policies and procedures to ensure consistent service delivery
Education
High School Diploma -
Leadership And Public Service High School
New York, NY06-2018
Business Management
Borough of Manhattan Community College
New York, NYSkills
- Office Operations Management
- Calendar & Schedule Management
- Event Coordination
- Expense Reporting
- Invoice Processing & Budget Tracking
- Microsoft Office proficiency
- Hospitality & Guest Services
Timeline
Office Administrator
Red Bull Distribution Company
06.2024 - Current
Front Desk Receptionist
Fairfield By Marriott
10.2022 - 05.2024
Cable Quota Representative
Mediacom Communications
01.2021 - 10.2022
High School Diploma -
Leadership And Public Service High School
Business Management
Borough of Manhattan Community College