Summary
Overview
Work History
Education
Skills
Timeline
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Shakiyla Broomfield

Oakland,CA

Summary

Performance-driven and creative Project Coordinator with 4+ years of extensive experience in providing services on various Digital Marketing-related issues, producing original social media content, and managing social media accounts. Possess a strong attention to detail, excellent communication skills, and significant ability to work and perform well in team environments.

Overview

5
5
years of professional experience

Work History

Content Specialist

Salesforce
Hillsboro, OR
10.2019 - 03.2023
  • Create social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates
  • Utilize best practices for SEO to boost social media program's visibility and organic growth
  • Track and analyze social media and online marketing initiatives for YouTube, LinkedIn and Twitter
  • Manage and provide monthly graphics for social media platforms such as Twitter, LinkedIn and YouTube
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
  • Edit and produce 600+ instructional videos on Salesforce How-To content for Salesforce Customer Support YouTube Channel
  • Provide weekly metrics for video catalog to improve performance and quality
  • Collaborated with other departments to resolve complex customer problems.
  • Developed strategies to improve customer satisfaction ratings.

Project Coordinator

Salesforce
San Francisco, CA
07.2018 - 10.2019
  • Produce and edit weekly videos for the GCCS team of 2000+ people to drive customer support transformation initiative to drive positive customer experiences using the tools Vyond and Camtasia
  • Develop and maintain weekly project plans to track progress and follow-up with owners of open action items to increase customer interactions through spreadsheet management
  • Gather quarterly metrics & customer feedback highlights for GCCS All Hands to highlight 500+ positive customer experiences
  • Manage daily communication calendar for GCCS team through spreadsheet management to implement strategic messaging
  • Collaborate across 5+ teams including to boost customer support by ensuring project expectations are met with quarterly customer support initiative.
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.

Education

Specialized Training in Project Management - Project Management

Year Up
San Francisco, CA
07-2019

Associate of Arts - Sociology

Laney Community College
Oakland, CA

Computer Science - Front-End Developer

SheCodes
Oakland, CA

Skills

  • Graphics Creation
  • Clear Communication
  • Customer Experience
  • Strategic Planning
  • Training and Development
  • Data Entry
  • Administrative Support

Timeline

Content Specialist

Salesforce
10.2019 - 03.2023

Project Coordinator

Salesforce
07.2018 - 10.2019

Specialized Training in Project Management - Project Management

Year Up

Associate of Arts - Sociology

Laney Community College

Computer Science - Front-End Developer

SheCodes

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Shakiyla Broomfield