Shakiyla Harris
Washington,DC
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Legend Kicks
05.2023 - 10.2025
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management by restocking shelves and organizing merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout procedures.
- Collaborated with team members to maintain store cleanliness and uphold visual merchandising standards.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer inquiries and complaints promptly, contributing to improved customer satisfaction rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Retail Sales Associate
Shoe City
05.2020 - 03.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Monitored sales trends to identify opportunities for upselling and cross-selling products effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Maddison Falls High School
McLean, VA06-2010
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Retail sales
- Money handling
- Product knowledge
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
Timeline
Retail Sales Associate
Legend Kicks
05.2023 - 10.2025
Retail Sales Associate
Shoe City
05.2020 - 03.2023
High School Diploma -
Maddison Falls High School