Shakiyla Thaggard
Fayetteville,NC
Summary
Dynamic customer service representative with a proven track record in issue resolution and quality assurance. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Turbo Tax USA
Mountain View, California
11.2025 - Current
- Provided exceptional service to customers through face-to-face interactions and phone communications, enhancing customer experience.
- Interacted with customers to understand their needs and preferences.
- Addressed customer inquiries and requests to enhance overall satisfaction.
- Resolved issues promptly, promoting high customer satisfaction through friendly and knowledgeable service.
- Executed daily tasks accurately and efficiently, contributing to seamless operations.
- Utilized software tools to enhance performance and streamline operational processes, improving service delivery.
Final Quality Inspector
Goodyear Tire & Rubber
Fayetteville, North Carolina
03.2023 - 02.2024
- Conducted final inspections on products to ensure compliance with quality standards.
- Identified defects and non-conformities in manufactured items, contributing to overall product quality assurance.
- Documented inspection findings and reported discrepancies to management for prompt resolution.
- Regularly calibrated and maintained inspection equipment to guarantee optimal performance.
- Maintained organized inspection workspace, contributing to operational efficiency.
- Ensured strict adherence to safety regulations during all quality control procedures.
- Maintained accurate records of inspection results, ensuring compliance with company policies.
Product Assembler
Caterpillar
Sanford, North Carolina
01.2018 - 11.2022
- Assembled components using hand tools and power equipment, ensuring adherence to schematics for precise product construction.
- Operated various hand tools, including drills and screwdrivers, for product assembly.
- Conducted quality checks on finished products, identifying defects to uphold quality standards.
- Inspected finished products, verifying proper connection of all parts.
- Followed safety and quality requirements consistently during all operations.
- Maintained clean, organized work areas to ensure safety compliance.
- Trained new employees on assembly techniques and safety protocols, enhancing team readiness and compliance.
- Organized workstations efficiently to enhance productivity in assembly processes.
Customer Service Cashier
Walmart
Spring Lake, North Carolina
02.2015 - 03.2017
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions at checkout stations with high efficiency.
- Operated point-of-sale systems for swift transaction management.
- Welcomed customers at store entrance to create a positive first impression. to deliver friendly service and establish rapport.
- Assisted customers with product inquiries and navigation throughout store.
- Provided support during peak shopping hours to improve customer experience.
- Maintained organization and cleanliness of checkout area and adjacent spaces.
- Balanced cash drawers accurately at end of shifts.
Customer Service Representative
Alorica
California, CA
01.2013 - 01.2015
- Resolved customer complaints swiftly, enhancing service quality and customer experience.
- Delivered prompt resolutions to boost customer satisfaction and foster loyalty.
- Maintained professionalism in stressful interactions, effectively calming customers and ensuring a positive resolution.
- Provided clear product information to address inquiries effectively.
- Utilized probing questions to assess service needs and recorded data accurately in systems.
- Escalated complex issues to appropriate departments for specialized support.
Education
Some College (No Degree) - Phlebotomist
Fayetteville Technical Community College
Fayetteville, North Carolina, NCSkills
- Issue resolution and complaint handling
- Quality assurance and final inspection
- Customer service and support
- Inbound and outbound communication
- Retail assistance
- Call escalation management
- Courteous demeanor
- Empathy and patience
- Money handling expertise
- Call center operations
- Team collaboration
- Adaptability and flexibility
- Warehousing operations
- Typing proficiency
Languages
English
Full Professional
Certification
Physical Therapist
Timeline
Customer Service Representative
Turbo Tax USA
11.2025 - Current
Final Quality Inspector
Goodyear Tire & Rubber
03.2023 - 02.2024
Product Assembler
Caterpillar
01.2018 - 11.2022
Customer Service Cashier
Walmart
02.2015 - 03.2017
Customer Service Representative
Alorica
01.2013 - 01.2015
Some College (No Degree) - Phlebotomist
Fayetteville Technical Community College