Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakka Smith

Brooklyn

Summary

Hardworking Sales Associate, committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

9
9
years of professional experience

Work History

Merchandise Flow Supervisor

PVH Calvin Klein
Elizabeth
08.2023 - 03.2025
  • Supervised daily store operations to ensure smooth merchandise flow and customer satisfaction.
  • Led a team of associates in meeting productivity and quality standards.
  • Collaborated with management to implement process improvements that increased efficiency and accuracy.
  • Strengthened communication between sales and backroom teams to optimize customer experience.
  • Maintained an organized environment conducive to effective operations and service excellence.

Vendor Merchandiser

Macys
Brooklyn
11.2020 - 07.2023
  • Supported merchandising functions to maintain product availability and presentation.
  • Replenished sales floor inventory and ensured accurate product labeling and pricing.
  • Partnered with management to enhance customer satisfaction through clean, organized displays.
  • Demonstrated flexibility and initiative in meeting changing business priorities.
  • Uphold company standards by maintaining a professional, customer-ready environment.

Fulfillment Associate

Macys
Brooklyn
11.2015 - 07.2020
  • Processed customer orders quickly and accurately to meet tight deadlines.
  • Operated scanning systems to verify inventory accuracy and shipment tracking.
  • Ensured customer satisfaction through prompt and precise order fulfillment.
  • Collaborated with team members to resolve discrepancies and meet performance goals.

Education

High School Diploma -

Maxwell High School
Brooklyn, NY

Skills

  • Customer Service & Client Support
  • Call Handling & Conflict Resolution
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Administrative & Data Entry Skills
  • Team Collaboration & Leadership
  • Accuracy & Attention to Detail
  • Computer/Technical Proficiency

Timeline

Merchandise Flow Supervisor

PVH Calvin Klein
08.2023 - 03.2025

Vendor Merchandiser

Macys
11.2020 - 07.2023

Fulfillment Associate

Macys
11.2015 - 07.2020

High School Diploma -

Maxwell High School
Shakka Smith