Shakka Smith
Brooklyn
Summary
Hardworking and detail oriented individual with Customer Service experience looking to secure a challenging position to expand my learnings, knowledge, and skills. Willing to be responsible with a opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.
Overview
25
25
years of professional experience
Work History
Merchandise Flow Supervisor
PVH
08.2023 - Current
- Maintained a clean, organized backroom environment conducive to efficient merchandise handling processes.
- Optimized merchandise presentation standards by collaborating with visual merchandisers on store layout adjustments and fixture placements as needed.
- Contributed insights data-driven decision-making processes store''s leadership team driving strategic operational improvements.
- Strengthened communication between sales floor and backroom teams to ensure timely product replenishment.
- Enhanced merchandise flow efficiency by implementing streamlined processes and procedures.
- Led a team of associates in executing daily tasks for optimal store operations and customer satisfaction.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Directs the flow of new product receipts to the sales floor first, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
- Driven company’s delivery truck to delivery merchandise to store on a daily basis.
Vendor Merchandiser
MACYS
11.2020 - 07.2023
- Resourceful self starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Responsible for all functions related to flow of new merchandise for Calvin Klein
- Assist in the movement of fixtures and merchandise for new product
- Replenish stock onto the sales floor, conduct inventory and markdown process
- Participate in stockroom maintenance, organization, and housekeeping
- Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
Fulfillment Associate
MACYS
11.2020 - 07.2023
- Accepted, processed, and filled orders quickly and accurately
- Operated handheld scanners to track merchandise throughout fulfillment process
- Verified items correctly matched to sales check for packing and shipment
- Fulfilled orders quickly to accomplish challenging daily objectives.
Caretaker
J, NYCHA
01.2017 - 04.2018
- Provided efficient and courteous service to customers at all times
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems.
SEASONAL WORKER
NYCHA
07.2014 - 07.2016
- Under the Supervisor of grounds, grass cutting, keeping development grounds liter free.
DIRECTOR OF TRICOLOGY
JOHN ATCHISON
06.1999 - 07.2013
- Provided technical hair services, including straightening, color services including color correction
- Analyzed hair and scalp conditions while providing specialized hair and scalp treatments
- Excellent communication abilities (verbal, phone, email) with a great customer service attitude
- Warmly greet clients, walking them to proper beauty stations and alerting assigned stylist of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash, credit cards) and issuing receipts
- Updated client records with contact and billing details, appointments and services offered.
OVERNIGHT STOCKER
GAP
11.2006 - 11.2007
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Followed instructions to properly arrange merchandise items
- Stocked, arranged, and organized merchandise during late shift in store that stayed open overnight.
Education
High School Diploma -
WILLIAM H. MAXWELL VOCATIONAL HIGH SCHOOL
06.2001
Skills
- Customer Service Skills
- Self-Starter
- Organizational and time Management Skills
- Administrative Skills
- Computer and Technical Skills
- Accuracy and attention detail
- Multitasking
Timeline
Merchandise Flow Supervisor
PVH
08.2023 - Current
Vendor Merchandiser
MACYS
11.2020 - 07.2023
Fulfillment Associate
MACYS
11.2020 - 07.2023
Caretaker
J, NYCHA
01.2017 - 04.2018
SEASONAL WORKER
NYCHA
07.2014 - 07.2016
OVERNIGHT STOCKER
GAP
11.2006 - 11.2007
DIRECTOR OF TRICOLOGY
JOHN ATCHISON
06.1999 - 07.2013
High School Diploma -
WILLIAM H. MAXWELL VOCATIONAL HIGH SCHOOL
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