CRYSTAL MICHAUD
Tulsa
Summary
Exceptional Manager skills focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Dollar Tree
05.2025 - 10.2025
- Ensure money flow in store is accurate and accounted for
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Fulfillment Associate- Junior
Equifax
04.2022 - 07.2023
- Employment Verification
- Outbound calls
- Noble auto dialer system
- Google Documents, Google hangouts, Google Calendar
- Mail Dating Unemployment Claims
- Research Insights (background checks)
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
Customer Service Rep
Randstad | Wells Fargo
04.2021 - 02.2022
- Employment Verification
- Proficient in Microsoft programs such as Word, Excel, Teams, Skype, Outlook, OneNote
- Quick to learn new company programs such as Core and EVT
- Pay attention to Detail
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Benefits Counselor
Insight Global | Mercer
08.2020 - 02.2021
- Inbound and outbound calls to schedule consultations as well as answer retiree questions
- Customer Service
- Zoom meetings
- Microsoft office, Word, email, calendar, OneNote, Skype, Excel
- Snipping Tool
- Answered questions and built interest with friendly and knowledgeable support.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
Fulfillment Associate- Intermediate
Equifax
05.2019 - 08.2020
- Employment Verification
- Outbound calls
- Noble auto dialer system
- DVR Process Portal (Lombardi)
- Google Documents, Google hangouts, Google Calendar, Spread Sheets
- Shift Track to ensure times for breaks and meetings get documented properly in the system
- Company Research
- Audit; Audit Follow-up
Education
Bachelor’s Degree - Business
University of Phoenix
Phoenix08-2027
Associate degree - Associate of Art
University of Phoenix
07-2025
Administrative Assistant/Secretary -
Stratford Career Institute
Saint Albans, VT02-2021
GED -
Plattsmouth Alternative
Plattsmouth, NE05-2000
Skills
- Performance monitoring
- Project planning and development
- Customer service
- Inventory control
- Staff training
- Retail operations management
- Data entry skills
- 10-key data entry
- Customer service skills
- Perform well in high-demand, fast-paced environments
- Quick learner
- Effective team building
- Written and verbal communication skills
- Great attention to detail
- Problem-solving
- Dependable and responsible
- Self-Directed
- Active listening
- Analytical and critical thinking
Timeline
Merchandise Manager
Dollar Tree
05.2025 - 10.2025
Fulfillment Associate- Junior
Equifax
04.2022 - 07.2023
Customer Service Rep
Randstad | Wells Fargo
04.2021 - 02.2022
Benefits Counselor
Insight Global | Mercer
08.2020 - 02.2021
Fulfillment Associate- Intermediate
Equifax
05.2019 - 08.2020
Bachelor’s Degree - Business
University of Phoenix
Associate degree - Associate of Art
University of Phoenix
Administrative Assistant/Secretary -
Stratford Career Institute
GED -
Plattsmouth Alternative