Shakkina Craig
Alexander,AR
Summary
Organized Clinic Coordinator known for productive and efficient task completion. Possess specialized skills in patient scheduling, healthcare team coordination, and electronic medical records management. Excel in communication, problem-solving, and time management, ensuring seamless clinic operations and high-quality patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Arkansas Heart Hospital Clinic
Little Rock, AR
10.2023 - Current
- Oversees the daily schedule of a health care providers
- Communicate with patients to get scheduled for appointments and testing
- Schedules Echo testing, CTA scheduling, Lab scheduling, etc
- Take medical results from facilities to consult with MD
- Document all encounters with patients
- Rescheduled, schedule all appointments in a timely manner
- Properly verifying insurance of all necessary pre-authorization documents prior to testing.
Human Resources Specialist (Remote)
Sutter Health
Salt Lake City, UT
12.2022 - 10.2023
- Ensuring all employee records are maintained and updated with new hire information or changes in employment status
- Responding to employees' queries and resolving issues in a timely and professional manner
- Handles the FMLA leave administration process from the employees initial notice of the need for leave to the return to work
- This includes gathering and completing all required paperwork to submit leave case, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use
- Facilitates other leave requests, which may include accommodation requests under the ADA.
- Configured system settings, user roles and security access within Workday HCM according to client specifications.
- Assisted employees with enrollment in health and welfare plans.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Resolved network connectivity issues.
Inspection Specialist
SCA Pharmaceuticals
Little Rock, AR
02.2022 - 12.2022
- Determining and evaluating compound drugs
- Visual inspection test; Checking for any conditions that may be hazardous Record keeping, documenting, labeling, packaging
- Flexibility decision making skills
- Maintain FDA laws as directed in pharmaceutical practices.
Access Coordinator III
UAMS Hospital
Little Rock, AR
01.2021 - 09.2021
- Patient scheduling, check-in, check-out
- Insurance verification, office referrals
- Covid-19 screening for the clinic
- Record keeping, documenting
- Collected copayments
- Checks & Balances
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
- Maintained general ledger accounts by reconciling sub-ledger records with general ledger control accounts.
- Monitored cash flow projections on a daily basis and provided updates to senior management team.
Customer Service Team Lead
UAMS Hospital
Little Rock, AR
11.2010 - 01.2021
- Answered an average of 700+ calls per day by addressing customer inquiries, solving problems, and providing new product information as needed
- (Train all incoming new employees) Address customer service/patient; Maintain up-to-date Physician Call inquires in a timely and accurate manner Maintain & keeps knowledge of all information to answer questions, emergency preparedness codes, trouble shoots, issues, resolve and coordinates personnel during all complaints
- Assist with emergency codes (code blue, code pink, code black, rapid response) etc.
Crisis Technician
Little Rock Community Mental Health Center
Little Rock, AR
06.2006 - 11.2011
- Collecting patient information, issuing medical files, filing medical records according to the department's guidelines
- Patient observation, monitoring unit evaluation, reporting to nurse of daily activities, day treatment liaison.
Education
Some College (No Degree) - Business Administration
Liberty University
Lynchburg, VASkills
- Emergency management
- Medical office experience
- Medical scheduling
- EMR systems
- Documentation review
- Customer service
- Epic
- Phlebotomy
- Medical records
- Employee orientation
- Medical terminology
- Insurance verification
- Patient care
- Telecommunication
- Communication skills
- Packaging
- Dispatching
- Leadership
- Vital signs
- Hospital experience
- Triage
- Laboratory experience
- Medical billing
- HIPAA
- Clinical laboratory experience
- Anatomy knowledge
- Office Management
- Quality Assurance
- CGMP
- Quality inspection
- FMLA
- Employee relations
- Human resources
- Insurance Verification
- Critical Thinking
- Epic Systems
- Employee Supervision
- Decision-Making
- Patient Relations
- Verbal and Written Communication
- Patient Care Assessment
- Team Building
Certification
- Customer Service: Problem Solving and Troubleshooting, 03/01/23, Present
- Customer Service Foundation, 03/01/23, Present
Timeline
Clinic Coordinator
Arkansas Heart Hospital Clinic
10.2023 - Current
Human Resources Specialist (Remote)
Sutter Health
12.2022 - 10.2023
Inspection Specialist
SCA Pharmaceuticals
02.2022 - 12.2022
Access Coordinator III
UAMS Hospital
01.2021 - 09.2021
Customer Service Team Lead
UAMS Hospital
11.2010 - 01.2021
Crisis Technician
Little Rock Community Mental Health Center
06.2006 - 11.2011
- Customer Service: Problem Solving and Troubleshooting, 03/01/23, Present
- Customer Service Foundation, 03/01/23, Present
Some College (No Degree) - Business Administration
Liberty University
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