Shakovia Burks
Chattanooga,TN
Summary
Dynamic professional with extensive experience in debt recovery and client support, notably at North American Credit Services. Skilled in negotiation and payment plan development, I excel in fostering positive client relationships while achieving collection goals. My patience and goal-oriented mindset drive successful outcomes in challenging situations.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Food service professional with background in maintaining cleanliness and efficiency in service areas. Known for reliability and ability to adapt to fast-paced environment. Expertise in food preparation and safety protocols, coupled with collaborative approach to achieving team goals and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Debt Collector
North American Credit Services
Chattanooga, TN
04.2020 - Current
- Managed collections process to recover outstanding debts efficiently.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Updated account records accurately within internal systems for tracking purposes.
- Conducted thorough reviews of accounts to identify high-risk delinquencies.
Direct Support Professional
Support Solutions
Chattanooga, TN
07.2018 - 04.2020
- Provided personalized support for individuals with disabilities, promoting independence and enhancing quality of life.
- Assisted clients in daily living activities, encouraging skill development and social interaction.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored client progress, documenting behavioral changes and reporting concerns to supervisors.
Senior Cafeteria Worker
Hardy Elementary
Chattanooga, TN
09.2013 - 04.2018
- Managed collections process to recover outstanding debts efficiently.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Updated account records accurately within internal systems for tracking purposes.
- Conducted thorough reviews of accounts to identify high-risk delinquencies.
Education
GED -
Hamilton County Career Center
Chattanooga, TN04.2017
Diploma - Medical Assistant
Virginia College
Chattanooga, TN08.2018
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Negotiation
- Payment acceptance
- Payment plan development
- Teamwork
- Customer service
- Data entry skills
- Payment processing
- Professionalism
Timeline
Debt Collector
North American Credit Services
04.2020 - Current
Direct Support Professional
Support Solutions
07.2018 - 04.2020
Senior Cafeteria Worker
Hardy Elementary
09.2013 - 04.2018
GED -
Hamilton County Career Center
Diploma - Medical Assistant
Virginia College