Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sha’Krista Cooper

Dallas

Summary

Proactive Customer Service Representative with a strong background in healthcare settings, offering exceptional client support and empathy. Adept at managing patient inquiries, coordinating appointments, and resolving issues with a friendly and professional demeanor. Dedicated to providing excellent service and fostering positive relationships within a busy clinical environment.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education

Work History

Caregiver

K&S Home Health
Dallas
03.2024 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Administered medications and monitored health conditions for clients.
  • Maintained a safe and clean environment in client homes.
  • Provided companionship and emotional support to enhance client well-being.
  • Documented client progress and communicated changes to supervisors.

Customer Service Representative

Verizon
Dallas
05.2025 - 09.2025
  • Assisted customers with inquiries about products and services.
  • Resolved customer complaints through effective communication and problem-solving.
  • Provided technical support for devices, helping customers troubleshoot issues.
  • Managed high call volumes while maintaining professionalism and courtesy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Team Member

Walmart
Dallas
05.2023 - 05.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Assisted customers with product selection and ordering processes.
  • Followed company policies and procedures diligently relating to exchanges and returns.
  • Answered customer inquiries with courtesy and accuracy.
  • Resolved customer complaints via phone, email or social media.

Education

David W Carter High School
Dallas, Tx

Skills

  • Medication administration
  • Health monitoring
  • Personal care
  • Client documentation
  • Customer engagement
  • Complaint resolution
  • Records management

Timeline

Customer Service Representative

Verizon
05.2025 - 09.2025

Caregiver

K&S Home Health
03.2024 - Current

Customer Service Team Member

Walmart
05.2023 - 05.2025

David W Carter High School
Sha’Krista Cooper