SHAKUR LONG
Aurora,IL
Summary
Results-driven Merchandiser with extensive experience in retail operations, visual merchandising, and inventory management. Strong track record of driving sales growth through strategic product placement and effective promotional strategies.
Overview
9
9
years of professional experience
Work History
Merchandiser Coordinator
Southern Wines & Spirits
09.2021 - Current
- Communicated with vendors regarding back order availability, future inventory and special orders
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained cleanliness and presentation of stock room and production floor
- Helped drive sales goals and achieve monthly quotas
- Recorded each delivery using the proper paperwork before leaving the warehouse
- Practiced safe and secure loading methods to avoid damaging goods
- Completed all documentation neatly and accurately
- Completed and submitted all necessary logs and paperwork on a daily basis
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Stock special deliveries to out-of-route stores who are out of stock.
Warehouse Forklift Operator
R.E.M Group
05.2015 - 06.2017
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Maneuvered forklift safely in congested and confined areas.
- Manually counted Number of picked and packaged orders for any loss.
Retail Customer Sales Associate
Lids Hat World
08.2015 - 06.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Assisted customers inquiries and order customization requests
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Directed calls to appropriate individuals and departments
- Routinely answered customer questions regarding merchandise and pricing
- Processed credit cards, checks, gift cards and coupons.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
HIGH SCHOOL DIPLOMA - Physical Education Teaching And Coaching
OSWEGO EAST HIGH SCHOOL
05.2017
CRIMINAL JUSTICE - undefined
WAUBONSEE COMMUNITY COLLEGE
Skills
- Fast learner
- Highly dependable
- Excellent attention to detail
- Excellent communication
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Works well under pressure
- Critical thinker
- English
Timeline
Merchandiser Coordinator
Southern Wines & Spirits
09.2021 - Current
Retail Customer Sales Associate
Lids Hat World
08.2015 - 06.2017
Warehouse Forklift Operator
R.E.M Group
05.2015 - 06.2017
HIGH SCHOOL DIPLOMA - Physical Education Teaching And Coaching
OSWEGO EAST HIGH SCHOOL
CRIMINAL JUSTICE - undefined
WAUBONSEE COMMUNITY COLLEGE
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