Shakur Mitchell
Lynchburg,VA
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Adept System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of hardware, software and security services for businesses of all sizes.
Overview
5
5
years of professional experience
4
4
Certification
Work History
System Administrator
Michell Enterprises
Windsor Locks, CT
10.2022 - Current
- Create new user accounts, permissions and passwords in active directory
- Create configuration guides for deploying new desktops, laptops and mobile devices for easier future setups.
- Set up, optimize and manage Cisco network equipment.
- Research, recommend, configure and supported hardware and software for multiple departments.
- Utilize Kandji for blueprints and deploying pre-configured devices such as iPads and Macbooks.
- Manage network-related projects from concept to implementation.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
Lead IT Analyst
Infoaxis
Mahwah, NJ
03.2022 - 09.2022
- Provided technical support for end user inquiries in person, using remote tools or via telephone with concerns of their issues
- Configured, repaired, and imaged workstations or servers for multiple businesses
- Traveled outside the support region to assist with the installation and configuration of equipment for special projects or any other work required
- Decommissioned old hardware and documented the inventories to ensure they are up to date.
- Diagnosed PC issues that were of low/medium/high complexity
- Used ServiceNow as the ticketing system answer over 40+ tickets per day.
Help Desk Specialist II
The RealReal
Secaucus, NJ
10.2018 - 07.2021
- Provided end-user support for users who work in the retail stores, office location, field sales agents, and warehouse employees
- Used Zendesk as the ticketing system solving over 20-25 tickets per day.
- Solved problems that didn't have an out-of-the-box solution
- Managed basic server administration functions which include adding, modifying, and disabling network
users and troubleshoot group policy deployment issues - Provided application support on software such as Office 365, Salesforce, and Okta
- Worked on IT projects during a planning and execution phase.
- Acted as an escalation point for troubleshooting advanced network/systems issues; consistently earned
100% issue- resolution scores by providing excellent service to internal and external customers.
Education
Associate of Applied Science - Information Technology & Networking
04.2021
Skills
- Technical Troubleshooting
- Problem-Solving
- Network Security
- System Testing
- Team Collaboration
- Hardware Installation
- User Support
- Server Improvements
- Router Installation and Optimization
- Automation Management
- Offboarding and onboarding
Certification
- CompTIA Server+
- CompTIA Network+
- Microsoft Certified: Azure fundamentals
- CompTIA Network Infrastructure Professional – CNIP Stackable Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator - Michell Enterprises
10.2022 - Current
Lead IT Analyst - Infoaxis
03.2022 - 09.2022
Help Desk Specialist II - The RealReal
10.2018 - 07.2021
DeVry University - Associate of Applied Science, Information Technology & Networking