Shakydra Wise-Fells
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
ATD Technology(Temp)
02.2025 - 07.2025
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
Medical Billing Customer Service Representative
Dynamic Healthcare Services
05.2024 - 10.2024
- Maintains customer billing information through data change forms, notes documentation and claims management notes.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Assisted with cash posting functions associated with unapplied cash.
Caregiver
Senior Helpers
07.2023 - 05.2024
- Provide personal care assistance, including bathing, dressing, and grooming, ensuring clients uphold good hygiene practices.
- Prepare nutritionally balanced meals tailored to client dietary requirements.
- Support clients with comprehensive personal hygiene management, encompassing oral, hair, nail care, and toileting needs.
- Resigned went to another job that paid more.
Billing Customer Service Representative
Select Medical
10.2023 - 03.2024
- Managed financial transactions by calculating service charges and processing deposits and payments, ensuring accurate billing and customer satisfaction.
- Provided comprehensive support by responding to customer inquiries through multiple channels, including phone, email, and chat, maintaining a high standard of service.
- Facilitated effective communication and problem-solving to address customer needs, contributing to a positive and efficient service environment.
Healthcare Customer Service Representative
Clark Resources
02.2023 - 07.2023
- Provided comprehensive support to customers, facilitating the benefit's renewal process through effective communication and problem-solving.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Customer Service Representative
Conduent
07.2022 - 10.2022
- Coordinated driver examination appointments, ensuring efficient scheduling and client preparedness.
- Addressed customer inquiries regarding REAL ID requirements, providing accurate information and guidance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Maximus
06.2021 - 04.2022
- Ensured data integrity by meticulously verifying inputted information against original documents.
- Maintained high levels of accuracy and completeness in data entry tasks to support effective customer service operations.
- Supported event preparation with thorough and organized data entry of attendee information.
- Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
Customer Service Representative
EZ-Pass
03.2020 - 08.2020
- Provided comprehensive account management assistance, including the creation and updating of customer accounts and the distribution of transponders.
- Ensured customer inquiries were resolved in a timely and efficient manner, maintaining high standards of service delivery.
Healthcare Customer Service Representative
Clark Resources, UPMC For You
08.2016 - 05.2019
- Assisted members in understanding their plan benefits, including aspects of Medicare and Medicaid coverage.
- Conducted outreach initiatives to inform members about pending preventive screenings, enhancing healthcare outcomes.
- Expanded expertise to include proficiency in additional insurance programs, like Community Health Choices, to provide comprehensive support.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Clerical Intern
EDSI
11.2014 - 03.2015
- Efficiently organized and digitized essential documents, ensuring accurate record-keeping and ease of access.
- Completed routine data entry tasks, maintaining the integrity and confidentiality of client information.
Education
GED -
Stone Coast Academy
Florida02-2024
Skills
- Cold Calling
- Medical terminology
- Medical billing
- Processing payments
- Patient confidentiality
- Claims processing
- HIPAA compliance
- Empathy and patience
- Call center experience
- Data entry proficiency
- Follow-up skills
- Policy adherence
Certification
Driver's License
Timeline
Healthcare Customer Service Representative
ATD Technology(Temp)
02.2025 - 07.2025
Medical Billing Customer Service Representative
Dynamic Healthcare Services
05.2024 - 10.2024
Billing Customer Service Representative
Select Medical
10.2023 - 03.2024
Caregiver
Senior Helpers
07.2023 - 05.2024
Healthcare Customer Service Representative
Clark Resources
02.2023 - 07.2023
Customer Service Representative
Conduent
07.2022 - 10.2022
Data Entry Clerk
Maximus
06.2021 - 04.2022
Customer Service Representative
EZ-Pass
03.2020 - 08.2020
Healthcare Customer Service Representative
Clark Resources, UPMC For You
08.2016 - 05.2019
Clerical Intern
EDSI
11.2014 - 03.2015
GED -
Stone Coast Academy
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