Shakyra Castro
Lake Worth,FL
Summary
Dynamic professional with a strong background in customer service and technical support at Stanton Optical. Proven ability to enhance workflow efficiency and maintain high standards of quality. Skilled in multitasking and attention to detail, with a commitment to resolving issues promptly and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dr Tech
Stanton Optical
03.2023 - 09.2025
- Operated and maintained optical equipment to ensure accurate measurements and customer satisfaction.
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Conducted routine quality checks on eyewear products to uphold company standards.
- Collaborated with team members to streamline workflow processes and enhance service efficiency.
- Maintained inventory accuracy by tracking supplies and managing stock levels effectively.
- Provided technical support for troubleshooting optical devices, resolving issues promptly.
- Trained new technicians on equipment usage, safety protocols, and customer service practices.
Coordinator
Sage Dental
Boca Raton, FL
07.2024 - 08.2024
- Coordinated patient scheduling to optimize office operations and enhance workflow efficiency.
- Assisted in training new staff on operational procedures and software systems.
- Managed patient inquiries, ensuring timely responses and high satisfaction levels.
- Maintained accurate patient records, improving data integrity and accessibility.
Cashier
Cumberland Farms
Lake Worth, FL
12.2023 - 01.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and balanced registers.
- Assisted customers with inquiries, providing prompt and friendly service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas, promoting a welcoming shopping environment.
- Operated point-of-sale systems effectively, adapting to new technologies as needed for seamless transactions.
- Collaborated with team members to manage inventory levels, ensuring product availability for customers.
- Identified opportunities for process improvements, contributing ideas that enhanced operational efficiency.
Host
Bonefish Grill Restaurants
10.2022 - 2023
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Assisted in managing reservations, optimizing seating arrangements for efficiency.
- Provided detailed menu information, enhancing customer knowledge and satisfaction.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Handled guest inquiries and concerns, contributing to a welcoming atmosphere.
- Supported staff during peak hours through efficient communication and coordination.
Education
John I. Leonard High School
Greenacres City, FL05.2023
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Customer interaction
Timeline
Coordinator
Sage Dental
07.2024 - 08.2024
Cashier
Cumberland Farms
12.2023 - 01.2024
Dr Tech
Stanton Optical
03.2023 - 09.2025
Host
Bonefish Grill Restaurants
10.2022 - 2023
John I. Leonard High School