Shakyra Green Sawyer
New York,NY
Summary
Hotel Operations manager bringing 11+ years of overnight front-desk leadership focused on protecting revenue and improving guest flow. Skilled in 8 different PMS systems and cash reconciliation, with experience reducing wait times and resolving billing disputes to preserve nightly income. Seeks to enhance operational reliability and staff performance in a fast-paced hotel environment.
Overview
12
12
years of professional experience
Work History
Overnight Front Office Manager
Highgate Hotels
New York City
03.2026 - Current
- Managed overnight check-ins using Opera Cloud, processed late arrivals and updated daily ledger accurately.
- Reconciled nightly cash drops and credit card batches, resolving discrepancies before morning audit.
Reservations Manager
Marriott Hotel
San Francisco, CA
01.2023 - 03.2026
- Managed reservation workflows, ensuring accurate room inventory and availability updates.
- Coordinated with front desk and revenue teams to optimize booking accuracy and occupancy.
- Resolved guest booking issues, including modifications, cancellations, and special requests.
Overnight Front Desk Manager/ Taskforce
Hotel Za Za
Dallas, TX
12.2021 - 01.2023
- Managed overnight front desk operations to maintain guest services and safety throughout shifts.
- Resolved guest complaints with documented follow-up achieving measurable improvements in satisfaction.
Overnight Front Desk Manager/ Taskforce
Waldorf Astoria Hotel
Atlanta, GA
04.2020 - 12.2021
- Managed overnight front desk operations to ensure smooth guest check-ins and issue resolution during each shift.
- Reduced nightly guest wait times through optimized staffing and check-in procedures, producing measurable improvements in service speed.
- Trained and coached overnight staff on reservation systems and conflict deescalation to improve service consistency.
- Resolved payment and billing discrepancies overnight, preventing revenue loss and ensuring accurate end-of-day accounting.
Assistant Front Desk Manager
St. Regis Hotel
San Francisco, CA
12.2018 - 04.2020
- Led daily front desk operations to improve guest check-in speed with measurable reductions in wait time.
- Implemented staff scheduling adjustments that increased shift coverage and reduced overtime costs.
Overnight Front Desk Manager/ Taskforce
The Peninsula Hotel
Beverly Hills, CA
06.2017 - 12.2018
- Led overnight front desk operations ensuring on-time guest check-ins and accurate shift handovers.
- Implemented incident-response procedures that reduced guest wait time and complaints with measurable results.
Accounts Payable Clerk
Twelve Hotel & Residents
Atlanta, GA
03.2015 - 05.2017
- Processed vendor invoices and reconciled accounts payable ledgers, reducing payment discrepancies substantially.
- Managed timely vendor payments and maintained cash flow accuracy with measurable results.
Education
Bachelor of Science - Computer Engineering
Georgia Institute of Technology-Main Campus
Atlanta05.2015
Skills
- Team Leadership, Budget Management, Fosse , Opera Cloud, Time Management
- Reservation management
- Staff management
- Project management
- Property management systems
- Sales and marketing
Timeline
Overnight Front Office Manager
Highgate Hotels
03.2026 - Current
Reservations Manager
Marriott Hotel
01.2023 - 03.2026
Overnight Front Desk Manager/ Taskforce
Hotel Za Za
12.2021 - 01.2023
Overnight Front Desk Manager/ Taskforce
Waldorf Astoria Hotel
04.2020 - 12.2021
Assistant Front Desk Manager
St. Regis Hotel
12.2018 - 04.2020
Overnight Front Desk Manager/ Taskforce
The Peninsula Hotel
06.2017 - 12.2018
Accounts Payable Clerk
Twelve Hotel & Residents
03.2015 - 05.2017
Bachelor of Science - Computer Engineering
Georgia Institute of Technology-Main Campus
Personal Information
Title: Hotel Operations