Shakyra Hardy
LELAND,NC
Summary
Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
5
5
years of professional experience
Work History
Receptionist
Azalea Health
Wilmington, Nc
11.2025 - Current
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Provided clear information to patients regarding services and office policies effectively.
- Scheduled appointments using electronic health record systems efficiently and accurately.
Warehouse Worker
SLG Warehouse Solutions
LELAND, Nc
09.2023 - 11.2025
- Operated forklifts to move inventory across warehouse floor.
- Loaded and unloaded freight trucks using pallet jacks.
- Sorted and organized incoming shipments for efficient storage.
- Conducted regular inventory checks to ensure stock accuracy.
- Operated scanners, computers, and other equipment to track orders.
Front Desk Receptionist
Novant Health
LELAND, Nc
03.2022 - 07.2023
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Assisted patients with check-in processes and insurance verification procedures.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated with medical staff to ensure smooth patient flow throughout the day.
- Maintained patient confidentiality while handling sensitive information diligently.
- Organized front desk area, keeping it tidy and welcoming for all visitors.
Education
Laney High School
Wilmington, NcSkills
- patient check-in procedures
- appointment scheduling
- front desk operations
- call redirection
- phone system management
- telephone skills
- confidential information handling
- customer relationship management
- effective communication
- positive first impression
- time management
- organizational skills
- attention to detail
- team collaboration
- conflict resolution
- process optimization
- event coordination
- meeting coordination
- multi-line telephone systems
- document control
- inventory tracking
- Telephone skills
Timeline
Receptionist
Azalea Health
11.2025 - Current
Warehouse Worker
SLG Warehouse Solutions
09.2023 - 11.2025
Front Desk Receptionist
Novant Health
03.2022 - 07.2023
Laney High School