Shala Bishop
Spring,United States
Summary
Ambitious and motivated project manager with experience in managing client relationships, defining project scopes, and driving cross-functional team success.
Diligent [Desired Position] with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Project Coordinator/Manager
Acclara Solutions/R1 RCM
01.2015 - 01.2024
- Managed onboarding and offboarding of client projects
- Worked collaboratively with other departments to coordinate client interactions, define client needs, staff projects, develop training materials, and completion of interface installations
- Created and managed detailed project plans which identified and sequenced the activities needed to successfully complete projects timely
- Ensured that project deliverables are completed on time, within budget, and at the required level of quality
- Worked with senior management to develop a schedule for project completion, provided comprehensive updates on project processes, potential risks, and mitigation strategies
Executive Office Administrative Assistant
American Bank
Corpus Christi, TX
01.2012 - 01.2015
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them appropriately.
- Processed travel expenses and reimbursements.
- Directed administrative functions for directors, CEO, President, Chief Administrative Officer and key managers.
- Planned Board of Director and Advisory Board meetings, booked conference rooms, created packets and coordinated catering.
- Frequently used word processing, spreadsheet, database and presentation software.
- Coordinated with President to prepare loan reports, gather proper information, and prepare documentation papers to be included in loan packages.
- Coordinated with customers to obtain all necessary information required to close/fund loans, signing of documents, and any other assistance needed.
- Cleared loan exceptions, pulled maturing loan lists.
- Supported Chief risk Officer in production of committee packets, maintenance of committee books and documentation.
- Supported Compliance Officer in maintaining files and documentation, donations log and support, maintaining CRA files, Regulation O files, quarterly reporting and researched and responded to related questions posed by staff.
- Performed clerical duties as required, including typing/word processing, copies, faxes, mailings, and answering phones for executive officers.
Scheduling Coordinator
Connect One Security
Houston, TX
01.2006 - 01.2009
- Handled incoming business and client requests for information.
- Coordinated special projects and managed schedules.
- Communicated with builders regarding order availability, inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientele.
- Maintained 13 builder accounts, scheduled service calls and created/closed service tickets.
- Assisted with receptionist duties.
- Assisted with submitting technician pay to payroll.
- Received, screened and routed incoming calls.
Supply Specialist
US Army
United States
01.2002 - 01.2005
- Sorted and routed incoming correspondence and messages.
- Served as custodian of classified documents.
- Prepared documents for destruction.
- Documented and processed classified materials.
- Tracked personnel and supplies within the company.
- Maintained 100% accountability of all non-expendable equipment worth more than $1.8 billion.
- General office duties included but were not limited to reception, filing, copying, and necessary errands.
- Assisted in preparation of Exercise Manual and participation of field exercises for possibility of war.
Sales Clerk
Toys for All
Houston, TX
01.1999 - 01.2002
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Responded to customer questions and requests in a prompt and efficient manner.
- Recommended merchandise to customers based on their needs and preferences.
Education
Associate of Arts - Business Administration
University of Phoenix
01.2007
High School Diploma - undefined
Sharpstown High School
Houston, TX01.2001
Skills
- Accurate and detailed
- Advanced MS Office Suite knowledge
- Schedule management
- Excellent communication skills
- Strong interpersonal skills
- Customer service-oriented
- Organizational skills
- Database management
- Problem-solving
- Detail-oriented
- Time management
- Project coordination
Timeline
Project Coordinator/Manager
Acclara Solutions/R1 RCM
01.2015 - 01.2024
Executive Office Administrative Assistant
American Bank
01.2012 - 01.2015
Scheduling Coordinator
Connect One Security
01.2006 - 01.2009
Supply Specialist
US Army
01.2002 - 01.2005
Sales Clerk
Toys for All
01.1999 - 01.2002
High School Diploma - undefined
Sharpstown High School
Associate of Arts - Business Administration
University of Phoenix